Heating only working when hot water on

[Edolumb]

We have a Wiser Hubr. It was working at the end of last winter but we have tried to use again yesterday and it will not cause the boiler to fire up. We are getting some heating when the hot water is on. 

We have tried factory reset and reinstall and also updated app, still nothing. 

How can we get this working, we had a similar issue at the start of last winter but that was resolved by resetting and reinstalling. 

[David_SE]

Hi @Edolumb ,

Thanks for your post. Please can you try tips below ?

Try to activate emergency heating by pressing the button on the HubR. The hub's led should light up and the heating relay should close. If your heating system doesn't fire, it should then have a problem.

In that case, please contact our local customer support to obtain assistance.

Best regards.

David