New Schneider Home Application vs Wiser/Sense App. Video

[RandyDavis]

I hope we can get this fixed.  Not a very good review.  Not my video, but the same lack of functionality found by me and over 100 posts by users on the Sense site.

• App no longer predicts what your next bill will be.
• App doesn’t show how your home’s usage compares with others in the area.
• Can’t create goals.
• Can’t zoom in on energy usage graph.
• Doesn’t tell a devices average usage while on.
• Can’t delete devices.
• No Timeline feature.
• Doesn’t tell you how many times a month a device is used.
• Doesn’t tell you devices average runtime.

[RandyDavis]

Here is what customers are saying about this product.  Schneider Wiser (Green) Monitors Transition 

[prepare3envelopes]

List of issues with the Wiser Energy Monitor and the new Schneider Home app.

Missing Features:

• Can’t set notifications for devices (turns on/off or runs for X minutes).
• Can’t merge devices.
• No web portal (home.sense.com).
• Can’t factory reset energy monitor.
• App no longer predicts what your next bill will be.
• App doesn’t show how your home’s usage compares with others in the area.
• Can’t create goals.
• Can’t zoom in on energy usage graph.
• Doesn’t tell a devices average usage while on.
• Can’t delete devices.
• No Timeline feature.
• Doesn’t tell you how many times a month a device is used.
• Doesn’t tell you devices average runtime.
 

Bugs:

• Energy usage reported by the app is incorrect and is off by ~40%
• HOME tab - tapping on “always on” produces an error
• DEVICE tab - “rest of home” device shows cost in dollars but no energy usage, how is this possible?
• NOTIFICATION tab - when a new device is found the notification says to click “configure device”. There is no “configure device” button.
• SETTINGS -> MY HARDWARE shows “Firmware = Not found”
• SETTINGS -> HOMEPAGE WIDGET has option to turn off the “live energy” widget, but it doesn’t save the setting if you turn it off.

UI Oddities:

• HOME tab - in the “line” view the dashboard still references outer and inner “rings”
• HOME tab - if one doesn’t have solar, the app still has an outer ring that is always going to be red - what benefit is this?
• HOME tab - if one doesn’t have solar, why does the app still have a solar option under “outer ring” ?
• ACTIVITY tab - if one doesn’t have solar, it still has an “energy independent” box that will always be 0%. This has zero benefit and instead should be how much the energy used will cost (in dollars)
• ACTIVITY tab - if one doesn’t have solar, why give the option for us to turn off the “grid” power source?
• DEVICE tab - if one doesn’t have any “smart circuits” then the app shouldn’t show this section 

[richw68]

I agree with everything in this video.  My monitor was recently migrated and feel this migration was a giant step backwards in capability not to mention the issues mentioned in this video.  Very disappointed.  I paid a lot of $$ for this and it worked flawlessly for 3 years.  Now it turned into a piece of ...

[RandyDavis]

@David_SE Cant we get an "official" statement about progress on this application?  The FAQ leaves a lot of questions.  Will we be getting back the functionality missing after the transition or at least something close?

[j_v_figueroa]

This is the worst product migration in the history of the IoT world.
Schneider took a very good product(Wiser) with data that was actually useful and converted into the worst and most mediocre product ever. The Se Home app is worthless. What is happening here?

[David_SE]

Hi,

Sorry to read your frustration and your bad experience with Schneider Home app. 

The Cloud correction is under deployment and our customers will retrieve their historical data in the coming days.

Be certain that our teams continue to work to deliver a smooth customer experience to Schneider Home migration.

Concerning the FAQ, team is working on an update but no delivery date can be communicated today.

BR

David

[Tstu69]

I see my old devices but activity page still reads 0 kWh. I’ve contacted support multiple times and there’s no follow up. Just we will let the team know. 

[David_SE]

Hi @Tstu69 ,

Do you have a ticket number provided by technical support so then i can investigate internally ?

BR

David

[Tstu69]

I don’t. I didn’t save them and they were created long enough ago that my email trash doesn’t have it. Didn’t seem worth saving since nothing was being done 

[RandyDavis]

@David_SE @Tstu69   Here is the Case number 117848404

[David_SE]

Hi @Tstu69 ,

I asked the customer support and the issue is still under resolution, the agent shared (or will share) updates on your open ticket. I propose you to close that post and to reopen a new one if needed.

BR

David