Factory Reset Wiser Home Energy Monitor?

[prepare3envelopes]

How do I factory reset the Home Energy Monitor (green Sense hardware) so I can give it to someone else so they link it to their account? When we had the Wiser app there was a factory reset option but I don't see it on the new SE Home app.

[David_SE · Accepted solution]

Hi @prepare3envelopes ,

Sorry for the delay. It is a 2 step process.

First you have to delete account (see below in Bold)
Then contact support and request “factory reset” the monitor (a monitor cannot be reused without completion of this step).

Log into the app
Tap the menu icon in the upper right corner
On the Schneider Home screen, tap Privacy
On the Privacy Settings tap on Delete My Account
In Delete Account tap Continue and follow the on screen instructions

BR

David