CISCO Business WiFi Nightmare!

[datadiffusion]

Hello all, basically, I'm doing this as a favour to anyone;

If you have a Cisco Business (the cut-down SOHO product that's not enterprise) access point, you can forget trying to sign up a HubR. I tried every trick in the book, even an open (unsecured) network would fail going to 'We've lost contact with your HubR' just as it tried to set the WiFi. Luckilly, there is a workaround.

I re-enabled the wifi on my main router, registered it there, THEN it would connect to the Cisco using the same credentials. Cisco is on latest firmware out last week (I think) but I had tried it on rollback just in case.

Another cast-off ex-nest user here. I had 3 Gen2's (on same account - they admitted they could see this) but they would only give me discount on one Tado replacement! But this looks slightly better for our needs anyway....

[David_SE]

Hi @datadiffusion ,

Thanks for your post, what is exactly your Cisco Business access point (commercial reference, SKU, ...) ?

Then we will be able to test your configuration on our side.

BR

David

[datadiffusion · Accepted solution]

Hi there, all models share common firmware and I have a mixture of models, they are:
Cisco Business 240AC Access Point
Cisco Business 140AC Access Point
Cisco Business 145AC Access Point

The issue remains even when e.g. a special WLAN is created fixed on 2.4ghz and WPA2 with no special password characters etc...

I am not using a 'Mesh' mode*, and do not have a complex setup e.g. no VLANs or other fancy things, all DHCP

management is carried out by a basic router (Fritz!Box 7690 connected to Openreach Nokia ONT).

*Would be pointless - my sole reason for having such a setup is that we have 2 brick built outbuildings and some walls internally are up to half a metre thick.

My one feature request for the app is HIDE HOT WATER if you're not using it (or be able to use it as Zone 3). Like many we have a combi with 'S Plan' so needed the 2 zones but not the hot water...

Hope this helps!