SCADAPack 330E won't communicate with Configurator "IIN bits set"

[AndrewG]

Hi People,

I have a 330E that has been sitting on a shelf for a few years (previously working), and have recently re-installed SCADAPack E Configurator (and Workbench) to a new windows 10 laptop.

When trying a USB connection (Refresh button from Controller Status page), I'm getting a modal dialog box error :

"Request: Page Read Request"

"Status: DNP Status: Function code not supported (IIN bits set)

The configuration diagnostics then have a few messages (pasted below).

I've tried Cold Boot Mode and Factory Boot Mode without any improvement.  Any ideas?

<+++ Master 32000 Build DNP3 Message: Table Read

<+++ Master 32000 Insert request in queue: Table Read

<=== Master 32000 Application Header, Read Request
FIR(1) FIN(1) CON(0) UNS(0) SEQ# 4

===> Master 32000 Application Header, Response
FIR(1) FIN(1) CON(0) UNS(0) SEQ# 4

+++> Master 32000 Process response to request: Table Read

===> Master 32000 IIN Bits:
IIN1.6 Device Trouble
IIN2.5 Configuration Corrupt
IIN2.0 Function Code Not Implemented

[Joel_Weder]

Hi Andrew,

You may want to start with a factory boot. The procedure is described in the SCADAPack 330 Reference Manual (available from SCADAPack E Configurator "Help"), but the process is simple. 

- Remove power from the RTU

- Press and hold the white button

- Apply power to the RTU

- Keep holding the button and watch the STAT LED. It'll start flashing, then stop again. After it is on continuously, let go of the button.

- Wait a minute for the RTU to reboot

If a factory boot doesn't work, you may want to contact our Australian support team for faster assistance. Here's a link to the support contact page, which includes both a form you can fill out, and below that a contact phone number. Make sure you tell them the version of SCADAPack E Configurator and the exact SCADAPack model. They may ask for the firmware version, but as you can't communicate with the RTU you may not be able to provide that.

https://www.se.com/au/en/work/support/customer-care/contact-schneider-electric.jsp

NOTE: After some years of sitting idle, the RTU's RAM backup battery may be weak or dead. We suggest you purchase a replacement through normal channels and replace the battery. Part number is TBUM297592 or if you have local supply, any of these will work:

Tadiran TL-5186, OmniCel ER22G68 or Eve Energy ER22G68

[Joel_Weder]

P.S. If by chance you're NOT in Australia (seems your company's head office may be there) perhaps you're in North America. In any case here's how you can find appropriate Support assistance:

- Open a web browser and go to se.com

- Open the Support menu and select Contact Support

- Select your region of the world e.g. North America

- Then select your specific country or sub-region

- Scroll down and depending on region you'll be presented with a contact form or phone number to call

[AndrewG]

Understood.  I have posted to the USA support area, tried another couple of factory boots, and have a battery on order.

[AndrewG · Accepted solution]

The issue was resolved by a more recent SCADAPack E Configurator (the download / configuration software) supplied by Schneider.


It appears the SCADAPack Firmware was too new for the older loader software.