Remote connect dmts error

[Fernando84]

Hello everyone!! I installed the new Remote connect software (v3.0.5) on my pc, but when I open it and select "create new project", a

message appears (attached image), I already update the catalog but the message persist.

[Joel_Weder · Accepted solution]

Hello Fernando,

I can offer a couple of basic suggestions, but if those don't work I suggest you contact our global Tech Support team. 

1) After downloading the RC 3.0.5 file did you right-click > Properties and check to see if the file needed to be Unblocked?  Last time I downloaded RC it did not need to be unblocked, but it's worth checking.

2) There are several phases in the installation process, including one phase that installs new DTM's. You may want to try installing again and carefully watching to ensure you don't skip any installation step.

If neither of my suggestions helps, reach out to the Support team:

SupportRO@se.com  or

1-888-226-6876