Easergy Studio password

[Ivan_Puškaš_EC]

Hi,

I have received a question from Distribution System Operator about password protected Easergy Studio.

It seems someone locked the Easergy studio (picture attached) and they don`t know what is the password. When we start the Easergy studio message attached pops-up and we can`t access the program.

Unfortunately, but as expected, installation of new version of the Studio didn't reset the password .

Is there a procedure of how to reset the password to default or no password program for Easergy Studio?

Best regards,

Ivan, EC

[SergioFLORIDA]

HI @Ivan_Puškaš_EC ,

I am in charge of Easergy Studio in the marketing aspect. I am working to give you the procedure or the solution as faster as possible.

Give me only some hours to check.

Best Regards,

Sergio FLORIDA

[SergioFLORIDA · Accepted solution]

Dear @Ivan_Puškaš_EC ,

To solve the issue related in the post, you must uninstall the Easergy Studio installed (keeping the data models and project files) and reinstall with the installer file saved on the PC (not in the memory key or external hard disk), run the installation file as Administrator (run as Administration) and English language.

If you get issue on this process, we can connect with Technical Support team to help you. Let me know.

Best Regards,

Sergio FLORIDA

[Ivan_Puškaš_EC]

Hi @SergioFLORIDA ,

Thanks for the fast reply.

I will give this solution to the end user and get back here with the result if solved or not.

Best regards,