ACE850TP or PSO Question

[gibson_huang_ep]

i have a problem , SEPAM S60 with ACE850TP module  and read data via Power Scada Operation SCADA software, but every through few days , commuication will offline ,  then i must reset the ACE850TP power , and the communication back to the normal status .  who can help me to figure out  what problem , very thanks

 

[Jean_Commeignes]

Dear Gibson Huang, 

As an EcoXpert, you get full access to "Partner Protection Relays & Controllers" Forum, whose experts should be able to provide you relevant guidelines to get rid of your issue.

So, I move your post to this Forum.

Best regards

[SergioFLORIDA · Accepted solution]

Hi @gibson_huang_ep 

I am global product manager of Sepam and will be a pleasure to help you.

In this case we should verify the configuration of Sepam 60 first, firmware, protocol settings, configuration of switch, network topology, network traffic and the PSO system in the end.

Our Technical support team can help you to investigate this case. Send a email to connected-products-support@schneider-electric.com and add me in copy. In the email, please describe as maximum as possible your network topology and add the settings file from Sepam 60.

Best Regards,

Sergio FLORIDA

[gibson_huang_ep]

@Jean_Commeignes thanks for the help . ^^