Issue to install PME 2022

[Mariana17]

Como pode ser visualizado na imagem, na tentativa de instalar o PME, retorna um erro no tópico "Configure Permissions".

Um time out, mas na aba de erro não parece retornar nada específico a isso.

O log está em anexo.

Alguém sabe o que pode ser e como contornar esse erro?

[Mariana17]

[Charles_Murison · Accepted solution]

Hello @Mariana17 , you may have quicker responses if you post for PME questions to the PME forum. The install logs indicate that the command cmd.exe /c echo y| ICACLS.exe "C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\config" /q /t /c /grant "AUTORIDADE NT\SISTEMA":(OI)(CI)F]"
timed out. In the same request I can see that this command was successful for users, administrators and PROPRIETÁRIO CRIADOR, it is possible this command was successful but took longer than the defined timeout which is why you saw the error in the installer. recommend working with your local technical support.

Regards,

Charles

[Mariana17]

Hello @Charles_Murison. Would you show me the link to PME Forum?

[Charles_Murison]

Hello @Mariana17 , I sent a direct message with the link for you. I would still strongly suggest you contact your local tech support to start a case to troubleshoot.

Regards,

Charles

[Mariana17]

@Charles_Murison Thank you very much.