Powertag error in communication

[Anonymous user]

Hi Guys,

I have a same setup using powertag link to detect for both compressor and heater powertag rope.

The powertag link have no issue detect all 3nos. of powertag rope,

I was able to received data from my compressor powertag, but unable to received data for my 2no.heater powertag rope while prompting error commucation status for both my heater Powertag rope.

The attached is the layout of my installation and setup in my heater panel.

I have try to place a powertag link next to my heater panel with the panel door open, but error in communcation still occur

May i how can i improve the commucaition status?

[MikaelKrantz]

Sorry, not able to find any attachments.

What distance are we talking about?

[Anonymous user]

Hi MikaelKrantz,

The powertag link was install about 5meter in-between  compressor panel and heater panel in a open spare area as shown in attached.

For my heater panel was install with 2nos. of A9MEM1590 powertag sensor to monitor the energy consumption which showing error in communciation status innthe powertag link.

Regards,

weng

[MikaelKrantz]

Are they installed in a metal box, like a cabinet?

[Romain_Polette]

Hello @Anonymous user ,

What is the FW version of you PowerTag Link ?

What Wireless Channel are you using in your PowerTag Link ? Auto ? Other ?

What is the behavior of the Rope Sensor front face LED when you have communication issues ?

Do you have some other kind of RF signals inside your facility ? 

Regards, 

[Anonymous user]

Hi @Romain_Polette 

What is the FW version of you PowerTag Link ? 

Firmware Revision: 002.000.004

What Wireless Channel are you using in your PowerTag Link ? Auto ? Other ?

I have tried both Auto and in Manual at channel 11

What is the behavior of the Rope Sensor front face LED when you have communication issues ?

Both my power rope sensor in my heater blink  Green LED for very 5 sec 

Do you have some other kind of RF signals inside your facility ? 

To my knowledge is yes, but I was able to get data from other power rope in my compressor panel through the same powertag link.

Regards, 

weng

[Romain_Polette]

Hi @Anonymous user ,

If the Rope Sensors for Heaters 1 and 2 are blinking green, it means that the communication with the PowerTag Link is efficient.

If you see too much red blinking (every 5 sec) then the communication quality will be impacted.

Can you forward us some screenshots including:

• Monitoring Page of the PowerTag Link
• WIRELESS NETWORK QUALITY INDICATORS (Diagnostics -> Communication) for all your sensors ?
• WIRELESS DEVICES CONFIGURATION (Settings -> WIreless Devices) for your 3x Rope Sensors ?

Regards, 

[Anonymous user]

Hi @Romain_Polette 

The below is the screeshot as request and setup on site.

Communcation errorsignal qualityThe facilities layout for powertag link & rope sensorHeater panel setup

[Anonymous user]

hi @Romain_Polette ,

Yesterday , I have try to use a spare power rope to check if my powertag link can detect.

I have unpair  the 2 heater sensor from the powetag link.

Both power rope show occasional loss of communication with RED LED blink very 5 sec when i plug in the withdrawable connector for voltage.

I tried to press the button on both PowerTag R200 for 10sec to unpair the product, it seem not response with the  RED LED blink very 5 sec status

May i know if PowerTag R200 was spoil due to the setup ?

Regards,

weng