PowerTag Disable Alarms

[Boris_Horvat]

Hello.

I have more PowerTags and one PowerTag Link.

In web page of PowerTag Link there are some preconfigured alarms.

For example: Current Alarm 45% of the Nominal Current.

I deleted all alarms from settings --> alarms.

No alarms should be triggered, but this (> 45%) alarm still appears.

Any idea how to disable this?

Best regards, Boris.

[Romain_Polette]

Hello @Boris_Horvat , 

What is the Firmware version of your PowerTag Link ?

Please go under SETTINGS -> DEVICES --> WIRELESS DEVICES.

Then check the following settings for your PowerTag Sensors:

• Associate Breaker Rating

Ensure that this setting is matching your breaker current rating.

Regards, 

[Boris_Horvat]

Hello @Romain_Polette.

FW version of PowerTag Link is 002.001.005.

Associate Breaker Rating is correctly set.

But the problem is, that there is no defined alarm, but "Current Alarm 45% of the Nominal Current" triggered all the time.

Best regards.

[Thierry_Baudard · Accepted solution]

Hello,

This 45 % alarm is available in the bit 3  of the modbus register 3300.

I have made a test in my lab and also observe the bug that you mention with the last fw available 2.1.5

Unfortunately, you are rigth : It is possible to disable the 0%,50%, 80% current alarm in the alarm settings but the 45% current alarm cannot be disabled and alway appears in web page !

I will push the bug to the R&D team

BR

[Boris_Horvat]

Thanks for info.

Best regards, Boris.

[Stuart_Cheng]

Hi @Thierry_Baudard 

Recently I also received feedback from a customer regarding this problem. Wondering do you have any updates from R&D? Thank you

Best regards,

[Romain_Polette]

Hello @Stuart_Cheng , 

R&D is actively working on the topic.
I will have more information soon.

Regards, 

[Romain_Polette]

I forgot something important.

With PME you have the possibility to deactivate the 45% alarm. This workaround is not possible for the "Zero Current" Alarm.

Please go on system\translators => copy all PowerTagxxx.ion and .xml files.

Past them on config\translators

Go on system\translators\events => copy PowerTag.evt

Past the .evt file on config\translators\events

Open the config\translators\events\PowerTag.evt file with a text editor.

Check the line: <EventInfo ID="2502" Priority="128" Enabled="YES" Comment="Current Alarm (45%)" />

Change the parameter to Enables = "NO"

Restart ION Network Router and associated Services.

Restart ION Application Modules Services.

Regards, 

[Stuart_Cheng]

Hi @Romain_Polette 

Thanks for your information and please let me know if you have any updates from R&D. Thank you.

Best regards,

[Boris_Horvat]

Any updates from R&D?

Best regards, Boris.

[Romain_Polette]

Hello @Anirban , 

Any plan to integrate the "zero current" alarm on the PowerTag.evt file ?

This needs to be taken in account because we may face some complains in the futur with PowerTag + Panel Server.
Panel Server does not offer the feature to disable Modbus TCP Alarms (unlike PowerTag Link).

Thanks !