Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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Hello.
I have more PowerTags and one PowerTag Link.
In web page of PowerTag Link there are some preconfigured alarms.
For example: Current Alarm 45% of the Nominal Current.
I deleted all alarms from settings --> alarms.
No alarms should be triggered, but this (> 45%) alarm still appears.
Any idea how to disable this?
Best regards, Boris.
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Hello,
This 45 % alarm is available in the bit 3 of the modbus register 3300.
I have made a test in my lab and also observe the bug that you mention with the last fw available 2.1.5
Unfortunately, you are rigth : It is possible to disable the 0%,50%, 80% current alarm in the alarm settings but the 45% current alarm cannot be disabled and alway appears in web page !
I will push the bug to the R&D team
BR
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Hello @Boris_Horvat ,
What is the Firmware version of your PowerTag Link ?
Please go under SETTINGS -> DEVICES --> WIRELESS DEVICES.
Then check the following settings for your PowerTag Sensors:
Ensure that this setting is matching your breaker current rating.
Regards,
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Hello @Romain_Polette.
FW version of PowerTag Link is 002.001.005.
Associate Breaker Rating is correctly set.
But the problem is, that there is no defined alarm, but "Current Alarm 45% of the Nominal Current" triggered all the time.
Best regards.
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Hello,
This 45 % alarm is available in the bit 3 of the modbus register 3300.
I have made a test in my lab and also observe the bug that you mention with the last fw available 2.1.5
Unfortunately, you are rigth : It is possible to disable the 0%,50%, 80% current alarm in the alarm settings but the 45% current alarm cannot be disabled and alway appears in web page !
I will push the bug to the R&D team
BR
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Recently I also received feedback from a customer regarding this problem. Wondering do you have any updates from R&D? Thank you
Best regards,
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Hello @Stuart_Cheng ,
R&D is actively working on the topic.
I will have more information soon.
Regards,
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I forgot something important.
With PME you have the possibility to deactivate the 45% alarm. This workaround is not possible for the "Zero Current" Alarm.
Please go on system\translators => copy all PowerTagxxx.ion and .xml files.
Past them on config\translators
Go on system\translators\events => copy PowerTag.evt
Past the .evt file on config\translators\events
Open the config\translators\events\PowerTag.evt file with a text editor.
Check the line: <EventInfo ID="2502" Priority="128" Enabled="YES" Comment="Current Alarm (45%)" />
Change the parameter to Enables = "NO"
Restart ION Network Router and associated Services.
Restart ION Application Modules Services.
Regards,
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Thanks for your information and please let me know if you have any updates from R&D. Thank you.
Best regards,
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Hello @Anirban ,
Any plan to integrate the "zero current" alarm on the PowerTag.evt file ?
This needs to be taken in account because we may face some complains in the futur with PowerTag + Panel Server.
Panel Server does not offer the feature to disable Modbus TCP Alarms (unlike PowerTag Link).
Thanks !
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