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PowerTag Disable Alarms

Metering & Power Quality

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Boris_Horvat
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Posted: ‎2022-07-07 02:40 AM

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‎2022-07-07 02:40 AM

PowerTag Disable Alarms

Hello.

 

I have more PowerTags and one PowerTag Link.

In web page of PowerTag Link there are some preconfigured alarms.

For example: Current Alarm 45% of the Nominal Current.

I deleted all alarms from settings --> alarms.

No alarms should be triggered, but this (> 45%) alarm still appears.

Any idea how to disable this?

 

Best regards, Boris.

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Thierry_Baudard
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Posted: ‎2022-07-07 10:44 AM

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‎2022-07-07 10:44 AM

Hello,

 

This 45 % alarm is available in the bit 3  of the modbus register 3300.

I have made a test in my lab and also observe the bug that you mention with the last fw available 2.1.5

Unfortunately, you are rigth : It is possible to disable the 0%,50%, 80% current alarm in the alarm settings but the 45% current alarm cannot be disabled and alway appears in web page !

 

I will push the bug to the R&D team

 

BR

 

 

 

 

 
 

 

Thierry BAUDARD
Digital Power Technical Pre sale support International Hub

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Romain_Polette
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Posted: ‎2022-07-07 03:10 AM . Last Modified: ‎2022-07-07 03:13 AM

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‎2022-07-07 03:10 AM

Hello @Boris_Horvat , 

 

What is the Firmware version of your PowerTag Link ?


Please go under SETTINGS -> DEVICES --> WIRELESS DEVICES.

 

Then check the following settings for your PowerTag Sensors:

  • Associate Breaker Rating

Ensure that this setting is matching your breaker current rating.

 

Regards, 

 

Romain POLETTE
Solution Architect - France Operations
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Boris_Horvat
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Posted: ‎2022-07-07 03:22 AM

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‎2022-07-07 03:22 AM

Hello @Romain_Polette.

 

FW version of PowerTag Link is 002.001.005.

 

Associate Breaker Rating is correctly set.

But the problem is, that there is no defined alarm, but "Current Alarm 45% of the Nominal Current" triggered all the time.

 

Best regards.

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Thierry_Baudard
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Posted: ‎2022-07-07 10:44 AM

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‎2022-07-07 10:44 AM

Hello,

 

This 45 % alarm is available in the bit 3  of the modbus register 3300.

I have made a test in my lab and also observe the bug that you mention with the last fw available 2.1.5

Unfortunately, you are rigth : It is possible to disable the 0%,50%, 80% current alarm in the alarm settings but the 45% current alarm cannot be disabled and alway appears in web page !

 

I will push the bug to the R&D team

 

BR

 

 

 

 

 
 

 

Thierry BAUDARD
Digital Power Technical Pre sale support International Hub
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Boris_Horvat
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Posted: ‎2022-07-10 10:36 PM

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‎2022-07-10 10:36 PM

Thanks for info.

 

Best regards, Boris.

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SESA648446
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Posted: ‎2022-07-19 09:37 AM

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‎2022-07-19 09:37 AM

Hi @Thierry_Baudard 

 

Recently I also received feedback from a customer regarding this problem. Wondering do you have any updates from R&D? Thank you

 

Best regards,

 

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Romain_Polette
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Posted: ‎2022-07-26 10:55 PM

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‎2022-07-26 10:55 PM

Hello @SESA648446 , 

R&D is actively working on the topic.
I will have more information soon.

Regards, 

Romain POLETTE
Solution Architect - France Operations
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Romain_Polette
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Posted: ‎2022-07-28 07:12 AM

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‎2022-07-28 07:12 AM

I forgot something important.

 

With PME you have the possibility to deactivate the 45% alarm. This workaround is not possible for the "Zero Current" Alarm.

 

Please go on system\translators => copy all PowerTagxxx.ion and .xml files.

Past them on config\translators

Go on system\translators\events => copy PowerTag.evt

Past the .evt file on config\translators\events

Open the config\translators\events\PowerTag.evt file with a text editor.

 

Check the line: <EventInfo ID="2502" Priority="128" Enabled="YES" Comment="Current Alarm (45%)" />

Change the parameter to Enables = "NO"

 

Restart ION Network Router and associated Services.

Restart ION Application Modules Services.

 

Regards, 

Romain POLETTE
Solution Architect - France Operations
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SESA648446
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Posted: ‎2022-07-31 06:47 PM

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‎2022-07-31 06:47 PM

Hi @Romain_Polette 

 

Thanks for your information and please let me know if you have any updates from R&D. Thank you.

 

Best regards,

 

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Boris_Horvat
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Posted: ‎2022-10-14 04:45 AM

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‎2022-10-14 04:45 AM

Any updates from R&D?

 

Best regards, Boris.

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Romain_Polette
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Posted: ‎2022-10-14 05:22 AM

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‎2022-10-14 05:22 AM

Hello @Anirban , 

Any plan to integrate the "zero current" alarm on the PowerTag.evt file ?

 

This needs to be taken in account because we may face some complains in the futur with PowerTag + Panel Server.
Panel Server does not offer the feature to disable Modbus TCP Alarms (unlike PowerTag Link).

 

Thanks !

 

Romain POLETTE
Solution Architect - France Operations
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