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PME2022 stopped showing data

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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riz1786
riz1786
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Posted: ‎2025-01-22 02:36 AM

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‎2025-01-22 02:36 AM

PME2022 stopped showing data

I am facing issue with PME2022..till now it was working fine but for past 2 days its not showing data..only thing windows server got updated. what could be the reason. Please help me to sort out the issue.

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Mehran_Mehrnia
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Posted: ‎2025-01-22 08:16 AM . Last Modified: ‎2025-01-22 08:24 AM

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‎2025-01-22 08:16 AM

Hi @riz1786 

 

This forum is dedicated to Metering & Power Quality. To get assistance on this topic (PME), kindly post your question in the related EcoStruxure Power Monitoring Expert forum.

 

The System Log in Management Console would have more information about the PME server. Also please check if the PME services are running after the Windows update. If restarting the services does not help, the PME team will assist you in case there is a hotfix or workaround for this observed behavior.

 

Best regards,
Mehran
L3 Expert, Advanced Metering"

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Mehran_Mehrnia
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Posted: ‎2025-01-22 08:16 AM . Last Modified: ‎2025-01-22 08:24 AM

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‎2025-01-22 08:16 AM

Hi @riz1786 

 

This forum is dedicated to Metering & Power Quality. To get assistance on this topic (PME), kindly post your question in the related EcoStruxure Power Monitoring Expert forum.

 

The System Log in Management Console would have more information about the PME server. Also please check if the PME services are running after the Windows update. If restarting the services does not help, the PME team will assist you in case there is a hotfix or workaround for this observed behavior.

 

Best regards,
Mehran
L3 Expert, Advanced Metering"

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