PM8000(8240) Meter Reboot Issue

[jryang_SAM-A]

Hello everyone?

I am having a problem with the PM8000.

After the PM8000 is installed, if the menu is moved quickly or the alarm is turned off and on, the device automatically reboots.

Most of 29 devices showed the same symptoms.

The firmware is checked to the latest version.

Is there a record of the same symptoms?

Is there a workaround?

[Charles_Murison]

Recommend contacting technical support with details on what is happening, how many meters, does the meter recover after the reboot etc. If you can provide a video that would be helpful. This way the hardware team would be able to try reproduce the exact conditions in house.

[Tom_Stevenson · Accepted solution]

Hi jryang_isama_ne

Just confirming you got this resolved via tech support - thanks to let us know !

Tom

[FirdousKhan]

Hi @jryang_SAM-A ,

Any news on your topic? Did you contact the technical support as Charles and Tom suggested you?

Please let us know. If your problem is solved, can you please share with us the solution?

And don't hesitate to click on the button "Accept as solution". Your feedback can help other members who are/will be in the same solution.

Thank you very much!

[jryang_SAM-A]

Hi All

I'm sorry, I'm late.

We sent one problem Meter to the after service A / S after replacement.

My guess is that it is due to overload because I installed the initial meter and continue to detect Sag / Swell when there is no source.

In fact, many meters have seen the same symptoms in addition to the A / S sender.

Thanks for the quick action by Schneider.

Regards