Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

PM8000(8240) Meter Reboot Issue

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • PM8000(8240) Meter Reboot Issue
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
477
Ramasamy_N
Captain Ramasamy_N Captain
113
Robert_Lee
Admiral Robert_Lee Admiral
92
Mehran_Mehrnia
Captain Mehran_Mehrnia Captain
85
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
jryang_SAM-A
Lieutenant | EcoXpert Master jryang_SAM-A Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2019-06-10 07:17 AM

0 Likes
4
1560
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-06-10 07:17 AM

PM8000(8240) Meter Reboot Issue

Hello everyone?

I am having a problem with the PM8000.

After the PM8000 is installed, if the menu is moved quickly or the alarm is turned off and on, the device automatically reboots.

Most of 29 devices showed the same symptoms.

The firmware is checked to the latest version.

Is there a record of the same symptoms?

Is there a workaround?
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Tom_Stevenson
Picard Tom_Stevenson Picard
Picard

Posted: ‎2019-07-22 03:12 PM

1 Like
0
1538
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-07-22 03:12 PM

Hi jryang_isama_ne


Just confirming you got this resolved via tech support - thanks to let us know !

 

Tom

See Answer In Context

Reply
Replies 4
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2019-06-10 10:32 AM

1 Like
0
1557
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-06-10 10:32 AM

Recommend contacting technical support with details on what is happening, how many meters, does the meter recover after the reboot etc. If you can provide a video that would be helpful. This way the hardware team would be able to try reproduce the exact conditions in house.

L4 Prime for Advanced metering and Utilities
Reply
Tom_Stevenson
Picard Tom_Stevenson Picard
Picard

Posted: ‎2019-07-22 03:12 PM

1 Like
0
1539
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-07-22 03:12 PM

Hi jryang_isama_ne


Just confirming you got this resolved via tech support - thanks to let us know !

 

Tom

Reply
Anonymous user
Not applicable

Posted: ‎2019-08-05 01:39 AM

0 Likes
0
1533
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-08-05 01:39 AM

Hi @jryang_SAM-A ,

 

Any news on your topic? Did you contact the technical support as Charles and Tom suggested you?

 

Please let us know. If your problem is solved, can you please share with us the solution?

And don't hesitate to click on the button "Accept as solution". Your feedback can help other members who are/will be in the same solution.

 

Thank you very much!

Reply
jryang_SAM-A
Lieutenant | EcoXpert Master jryang_SAM-A Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2019-08-05 01:59 AM

1 Like
0
1531
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-08-05 01:59 AM

Hi All

 

I'm sorry, I'm late.

 

We sent one problem Meter to the after service A / S after replacement.

 

My guess is that it is due to overload because I installed the initial meter and continue to detect Sag / Swell when there is no source.

 

In fact, many meters have seen the same symptoms in addition to the A / S sender.

 

Thanks for the quick action by Schneider.

Regards

Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of