Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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2022-05-1611:21 AM
PM5600 comm error
Hello Experts,
A customer reported a communication problem with a PM5650 after an interruption.
The meter is displaying 255.255.255.255 values.
I can enter the configuration and try to make the changes but as soon as I clic ok (individually) after modifying, the 255.255.255.255 value still present.
I notice with the QR code and meter insights platform that the value changed before is reflected in the IP value (via meter insights).
I try to make a point to point conection using the IP but the device is not reachable. Any thoughts about this behavior?
Strongly recommend you contact technical support to start a case. (se.com -> support -> contact support). Be sure to include as much detail as possible including when this started, if you remember what the IP address was before. troubleshooting steps taken, firmware versions etc.