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PCSP HMI does not accept year 2020 in date

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varad
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master
0 Likes
6
630

PCSP HMI does not accept year 2020 in date

Hi Team

 

I have number of PCSP Panels installed which have not updated the date in 2020. It is showing 06/01/2000.

Also could not able to change the date for year 2020.

Please suggest if i have missed out something in settings.


Accepted Solutions
Arunprasad
Lieutenant Lieutenant
Lieutenant

Re: PCSP HMI does not accept year 2020 in date

Hello Team

Good Day

“Wish you All a Very Happy New Year”

We really apologize for the inconvenience.

Issue: As you mentioned, Yes, we have issue with Dates on AccuSine HMI display as year 2000 instead of 2020.

Description: But it affects only the HMI home screen date and time displayed and it will log any events as year 2000 when it occurred in 2020, apart from that this issue does not impact performance or operation of the product.

 

Impact Product Range: All AccuSine PCS+, PFV+ and PCSn in the field.It means all the units that produced before December 31st 2019. Units shipped from Jan 1st, 2020 have the latest FW and are not affected.

No safety, operation or Performance Thread.

Resolution: The fix for this is updating the control board and HMI firmware.  Today this can only be accomplished with the Service Terminal program which is not intended to be released to customers. To avoid having to deploy AccuSine+ trained FSR for this, we are working on a simplified way to deploy the firmware update so a customer can accomplish this task.  Any customers that receive the update to the latest firmware will also have to be told to download the new User Manual (already on se.com).

 

Next step: Until the fix is released, please ask the respective country team to log the complaint in BFO for traceability. A Field Service Bulletin will be issued along with the fix by end-January 2020.

Latest User Manuals released Dec-2019

  • AccuSine PCSP/EVCP user manual

https://schneider-electric.box.com/s/8dzkf5ep2ualyx5v3fhkon9t1t600tji

 

  • AccuSine PCSn user manual

https://schneider-electric.box.com/s/6e8glhf6qppsxxqg1y1qxox5zdxq3c2y

 

Still if you have any questions, let us know.

 

Best Regards

 

Arun

Arunprasad

See Answer In Context

Arunprasad
Lieutenant Lieutenant
Lieutenant

Re: PCSP HMI does not accept year 2020 in date

Hi Aaron

 

Yes, issue has been fixed , we have released new firmware for both PCSP and PCSn, you can check with the local service team, they can help you to get the latest version. Official FSB(Field service Bulletin) will be released soon.

Here i am sharing you the link to download the Latest User manual for both PCSP and PCSn, which will help you a lot.

 

  • AccuSine PCSP/EVCP user manual

https://schneider-electric.box.com/s/8dzkf5ep2ualyx5v3fhkon9t1t600tji

 

  • AccuSine PCSn user manual

https://schneider-electric.box.com/s/6e8glhf6qppsxxqg1y1qxox5zdxq3c2y

Arunprasad

See Answer In Context

6 Replies 6
FirdousKhan
Community Alumni (Retired)
Community Alumni (Retired)
0 Likes
5
618

Re: PCSP HMI does not accept year 2020 in date

Hi,

 

The community members can you help this member on this topic, please?

 

@Arunprasad or @NicolasLarue  do you think you can advise on this topic?

 

Have a nice day.

Best,
Firdous - Animation and Moderation Exchange Community Team
Arunprasad
Lieutenant Lieutenant
Lieutenant

Re: PCSP HMI does not accept year 2020 in date

Hello Team

Good Day

“Wish you All a Very Happy New Year”

We really apologize for the inconvenience.

Issue: As you mentioned, Yes, we have issue with Dates on AccuSine HMI display as year 2000 instead of 2020.

Description: But it affects only the HMI home screen date and time displayed and it will log any events as year 2000 when it occurred in 2020, apart from that this issue does not impact performance or operation of the product.

 

Impact Product Range: All AccuSine PCS+, PFV+ and PCSn in the field.It means all the units that produced before December 31st 2019. Units shipped from Jan 1st, 2020 have the latest FW and are not affected.

No safety, operation or Performance Thread.

Resolution: The fix for this is updating the control board and HMI firmware.  Today this can only be accomplished with the Service Terminal program which is not intended to be released to customers. To avoid having to deploy AccuSine+ trained FSR for this, we are working on a simplified way to deploy the firmware update so a customer can accomplish this task.  Any customers that receive the update to the latest firmware will also have to be told to download the new User Manual (already on se.com).

 

Next step: Until the fix is released, please ask the respective country team to log the complaint in BFO for traceability. A Field Service Bulletin will be issued along with the fix by end-January 2020.

Latest User Manuals released Dec-2019

  • AccuSine PCSP/EVCP user manual

https://schneider-electric.box.com/s/8dzkf5ep2ualyx5v3fhkon9t1t600tji

 

  • AccuSine PCSn user manual

https://schneider-electric.box.com/s/6e8glhf6qppsxxqg1y1qxox5zdxq3c2y

 

Still if you have any questions, let us know.

 

Best Regards

 

Arun

Arunprasad
varad
Lieutenant | EcoXpert Master Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Re: PCSP HMI does not accept year 2020 in date

Hi... Arun

 

Greetings for new year...

 

Thanks for detailed explanation, its going to help us to convince the end user.

 

We will be waiting for the Fix to get released.

 

Thanks to all

aaron_1_azzo_co
Crewman
Crewman
0 Likes
2
576

Re: PCSP HMI does not accept year 2020 in date

Hi Arun, has the fix been released yet?

 

Also, the links to the latest installation manuals aren't working for me, can you please re-post?

Arunprasad
Lieutenant Lieutenant
Lieutenant

Re: PCSP HMI does not accept year 2020 in date

Hi Aaron

 

Yes, issue has been fixed , we have released new firmware for both PCSP and PCSn, you can check with the local service team, they can help you to get the latest version. Official FSB(Field service Bulletin) will be released soon.

Here i am sharing you the link to download the Latest User manual for both PCSP and PCSn, which will help you a lot.

 

  • AccuSine PCSP/EVCP user manual

https://schneider-electric.box.com/s/8dzkf5ep2ualyx5v3fhkon9t1t600tji

 

  • AccuSine PCSn user manual

https://schneider-electric.box.com/s/6e8glhf6qppsxxqg1y1qxox5zdxq3c2y

Arunprasad
aaron_1_azzo_co
Crewman
Crewman

Re: PCSP HMI does not accept year 2020 in date

Thanks Arun, appreciated.