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ION Setup error on start up

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Digital_Hastak
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
8
664

ION Setup error on start up

Has anyone seen this issue before? I am using ION Setup build B13080_01.

 

I have tried uninstalling and reinstalling and also restarted my PC, but not able to rectify the issue.

1617

 

Can you please assist?

8 Replies 8
RahulPatil
Crewman Crewman
Crewman
0 Likes
2
556

Re: ION Setup error on start up

Hi Hastak,

There is resolution in PMS knowledge for the said issue in RESL209434;

There are two possible causes for this error:

1. The ION Setup installation was not performed by THE Administrator login and UAC is enabled.

2. ION Setup was installed with THE Administrator login but user accessing Setup does not have Admin credentials.

Resolution

Option A

Ensure that User Account Controls (Control Panel -> User Accounts -> Change User Account Control settings) are disabled and that the Windows user has administrative privileges on the machine.

Note: This option requires UAC be disabled

Option B

Login to the machine with THE administrator account, uninstall ION Setup and re-install.

Explicitly grant permission to the ION Setup folder to any user who accesses the machine. The user must have full control over the ION Setup folder and all child folders/objects.

Note: This option does not require UAC be disabled

Digital_Hastak
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
1
556

Re: ION Setup error on start up

Can you please upload the latest official build of ION Setup or the last stable build. I have tried uninstalling and installing several times. I have full access to my machine. Nothing would work.

SE Global site has Build3.0.12242.01 while Powerlogic site has Build3.0.13080.01

Thank you.

Robert_Lee
Captain Captain
Captain
0 Likes
0
556

Re: ION Setup error on start up

Hi Hastak,

     You can find the latest builds of ION Setup at the following locations:

FTP: ftp://139.142.65.10

User name: IONSetup

Password: <no password so leave this field blank>

 

I also uploading files to the =S= File Collaboration box site in the Updated Versions folder:


Box: https://schneider-electric.box.com/ionsetup

If the latest build isn't solving the issue, can you please provide what OS you're installing on and when does the error occur (i.e. during installation, at startup after seeing the splash screen, etc.).

sesa191990_brid
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
4
556

Re: ION Setup error on start up

I am having these same problem,I have this problem for years.

I spent last Friday on the telephone with our "Tech Support"

and did a WEBEX. Reboots, uninstall, re-installs etc.

No luck.

I carry four laptops in my car now so I always

have something that works.

Since I started at Schneider ION Setup 3.XXX has never worked more

than a few times on any computer before it failed.

Then , the answer was always, install a new version.

Why?

No explanation is ever offered.

It just fails.

I have started carrying many additional laptops in the car

so I can always have something available on jobsite that works.

If this was MS Word, I would have installed it maybe 15 times since 2010.

Sounds like a lot of installs to me.

Whenever I call in for help it always seems like a vast

mystery that ION 3.0 just stopped working on my computer.

Somehow I live in a universe where ION setup 3 does not want to run.

What is sillier ?

A.) Continuously changing a utility that a service person needs to setup

our products, and never having it  "reliable" ?

B.) Carrying 4 laptops in your car so you always have something that works ?

Both seem silly to me.

Robert_Lee
Captain Captain
Captain
0 Likes
3
556

Re: ION Setup error on start up

Hi Sean,

     If Tech Support isn't able to properly diagnose/fix your problem(s), feel free to contact myself directly with details on the issue(s).  I will try to help you as best as I can.

Most issues that occur at start-up (especially if you don't see the splash screen) is due to some issue with one of the existing created network files (either corrupted or written improperly) so if you wish, copy all of your DAT files found in your Config directory into an e-mail and fire those off to me and I'll take a look to see what might be cause the problem (send your SYSTEM.LOG file as well).

The biggest hurdle I face when developing ION Setup is I'm only one guy trying to support ever evolving products AND adding support for legacy ones that no one who understands how those products operate is still around in a development role.  I'm forced to reverse engineer everything from scratch with very little available test resources.  If you feel uncomfortable using ION Setup to support the older legacy =S= devices, then PMCU is still available to be downloaded to help in that regards.

sesa191990_brid
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
0
556

Re: ION Setup error on start up

I will definitely call you next week

For help

Sean

Sent from my iPhone

sesa191990_brid
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0 Likes
1
556

Re: ION Setup error on start up

I just got my laptop back!

If you think there is time Wed morning

let me know and we can hook it up on webex.

Regards, Sean

PS- i feel your pain!

Robert_Lee
Captain Captain
Captain
0 Likes
0
556

Re: ION Setup error on start up

Send me an e-mail to Robert.Lee@ca.schneider-electric.com and we can try to get a time going either late this week or early next week to trouble shoot your system.