Egx300 SMTP with SSL support!

Abdel · ‎2014-08-25

Hi dear Experts,

Sending Energie reports via email from egx300 ist a very important function. In Germany all Providers accept only secure SMTP using SSL, what doesn't supported by egx300. therefore

many customers want to switch to others concurrent products. Is there any solution in sight to implement that? It will be great to have a work around

Could you please tell me, who is responsible for EGX300 developement? we risk to lose many Customers!!!!!

Abdel · ‎2015-04-20

Hi all,

on the new Firmware for PM5560 it is now possible to send email on alarm (very nice!), but without SSL support and only 15 character can be used as Username.

See Answer In Context

JamesJeanette · ‎2014-09-04

Hello Abdelatif...My name is James Jeanette and I am the Offer Manager for the EGX300. Thank you for the question.

I would like to bring in our engineering () to help address this.

From my limited knowledge on SMTP using SSL...couldn't you change the Server TCP Port to 465?

Dan_Wall · ‎2014-09-04

Hi Abdelatif, you've got him - James Jeanette.

Abdel · ‎2014-09-04

Thank Dan and James,

@james : Only changing the port will not solve the problem, Egx300 should encrypt sended data, and that musst be implemented in the Firmware.

:

JamesJeanette · ‎2014-09-04

Understood...engineering is looking to see what would be needed to make this happen.

In terms of your business...is this a new requirement for German providers to only accept SMTP with SSL?

- FYI on SSL for SMTP in EGX300

James

Abdel · ‎2014-09-04

Yes, after the NSA scandal, Germany Providers are setting up an Alliance named" email made in germany" to make emails more secure. The first step was to activate SSL on their Servers.

JamesJeanette · ‎2014-09-04

Okay...thanks. I'll let you know what can be done.

- FYI

LaurentCoene · ‎2014-09-15

Hello!

Out of curiosity: why don't you use HTTPS (HTTP with SSL) rather than SMTP? In most countries, we never used SMTP (because it's so unsecure as you know), but also because it can be painful to setup (ports needs to be open, ISP needs to authorize to ensure it's not spam, etc....)

Typically we don't have these problems with HTTPS.

The other thing you could do is to connect your EGX300 to a GPRS router with a private APN, or use a Com'X200...

(few ideas to unblock you for now until R&D brings you the new feature!) 🙂

Abdel · ‎2014-09-16

Thanks Laurent,

this is a customer requirement! and i don't have any influence on That.

LaurentCoene · ‎2014-09-16

haaaa! I see! Thanks for answering! 🙂

Abdel · ‎2015-04-20

Hi all,

on the new Firmware for PM5560 it is now possible to send email on alarm (very nice!), but without SSL support and only 15 character can be used as Username.