Issue
The SmartX Controller Advanced Display requires internet access in order to activate the Kiosk Mode on initial startup.
Product Line
EcoStruxure Building Operation
Environment
- SmartX Controller Advanced Display v2 and v3
- SmartXKiosk
Cause
The SmartX Controller Advanced Display requires internet access in order to be activated on initial startup, site IT departments may need to allow access for activation to proceed.
Resolution
Internet access is required only once during initial installation to activate the Samsung license
If you are in the Americas, enable access to these servers:
| Server | Port |
|---|---|
| gslb.secb2b.com | 443 |
| us-prod-klm.secb2b.com | 443 |
| us-elm.secb2b.com | 443 |
If you are in China, enable access to these servers:
| Server | Port |
|---|---|
| china-gslb.secb2b.com.cn | 443 |
| china-klm.secb2b.com.cn | 443 |
| china-elm.secb2b.com.cn | 443 |
If you are in Asia, Africa, Europe, or other regions, enable access to these servers:
| Server | Port |
|---|---|
| gslb.secb2b.com | 443 |
| eu-prod-klm.secb2b.com | 443 |
| eu-elm.secb2b.com | 443 |
For additional communication paths, refer to the online help topic Information Technology System Planning Guide
