Issue
SigmaX was installed but will not open. Sigma will not seat a client and BAS 2800+ is looking for a dongle.
Product Line
Satchwell Sigma
Environment
- Sigma
- SigmaX
- BAS 2800+ tools
Cause
SigmaX requires an unlocking code.
Resolution
SigmaX 7.0.9 does not require an unlocking code, if your using an older version of SigmaX you will need to uninstall SigmaX and install SigmaX version 7.0.9.
Latest version of SigmaX download provides some information on the changes in SigmaX version 7.0.9 and provided a link were the software can be downloaded.
With the release of SigmaX 7.0.9 the following procedure is no longer required and will not be available in 2017
If you are a Schneider Electric employee you register your PCID number via Lotus Notes, or use the SigmaX Registration Portal if you do not have Lotus Notes.
Finding PCID:
The SigmaX PCID number for your SigmaX installation is provided by running t.he "RegSigmaX.exe" program (C).
The "RegSigmaX.exe" program (B) is located under "C:\SigmaX\Bin" (A).
For Schneider Electric employees with Lotus Notes
The engineer must be on the Schneider Electric network via VPN or office to be able to follow the steps below.
From the Lotus Notes client,
From the top menu, choose File then Application or Ctrl + O to bring up the Open application dialog box.
Click on the down arrow to the right of "Look in:" text area and choose AAGB0010.GB.Schneider-Electric.com/A/SVR/Schneider from the list. If it doesn't exist, then either type it in or select another server and modify the entry.
The list in the scrollable window should look like the picture above. Scroll down the list until you see a directory called "apps". Double click on this entry. Scroll down the new list until you see "Sigma X Registration 2015"
Select the entry and then click on Bookmark. From the next dialog box, choose "Bookmark bar" from the "Add to" list. See below.
To access the application, click on the icon.
For partners and Schneider Electric employees without Lotus Notes
1. Go to https://sigmaxregistration.schneider-electric.com to register all new SigmaX code
2. Log in
If you do not have access you will need to register using one of the options provided on the landing page
If you do not know your access details, you will need to communicate with your local sales representative
3. From the left hand side, select "Sigma Registration"
4. Click "Continue" to continue to the registration page
5. Enter the information required
Once your unlocking code has been approved (normally within the hour), you will receive an email with your new unlocking code.
Once you have registered your PCID number, you should receive an email each December with the next year’s unlocking code.
