ITA FAQ

From the power configuration point of view, the functionality of rack mounted UPS and PDU is not supported. Currently the power path can start from UPS -> PDU -> rack-PDU and/or from PDU > rack-PDU. Here, both the UPS and PDU are floor mounted equipment, with rack/rack-PDU considered as consumers. A possible work around is to model rack mounted UPSs and rack PDUs as floor standing units.

The IT Advisor Genome Library update package is available on EcoStruxure IT Entitlements for customers with a valid support contract. Contact support to verify your support contract if necessary.   Log in to EcoStruxure IT Entitlements. Go to the Knowledge Base > Software Updates and click EcoStruxure IT Advisor software download links. Note: The download links page is visible to customers with a valid support contract only. Download the latest genome update package. The Genome Library update feature in ITA uses the downloaded zip file as it is; you are not expected to unzip it. Open the ITA desktop client. In Planning Data Center mode, go to Tools > Preferences, and then select the Genome Library tab. Click Apply update file…, browse to the location of the downloaded file, and follow the wizard instructions to apply the update. The wizard guides you through selecting the changes, such as added, deleted and changed genomes. When you finish the wizard, your Genomes Library in ITA has been updated.

Parallel UPS system is not directly supported. As a work around, it is OK to model parallel UPSs as one UPS as long it is an N, or N+1 setup. For an N+1 setup, make sure that the modeled UPS has an internal redundancy of N+1 and that the UPS Capacity is the 'N' part. For example, 3 identical 50KW UPSs in N+1 would give a capacity of 100KW because the third UPS is "standby." If you have Data Center Expert UPS devices, you can associate all of them on the one UPS model object and you will get all alarms. The down side is that impact might not handle the situation correctly, reporting loss of power instead of loss of redundancy.

EcoStruxure IT Advisor (ITA) desktop and web-client is available in eleven languages. By default, the client will launch in the language of the clients operating system. However, it is possible to start the client in a different language.  This can be specially useful for non-English clients, that would like to report issues or ask questions in an international space (such as this Community) or tech support. Desktop client Locate the configuration file:  EcoStruxure IT Advisor.ini (for Windows usually located in C:\Program Files\EcoStruxure IT Advisor 'version'\application\EcoStruxure IT Advisor.ini) Edit the configuration file (via Notepad or similar), and add the following two lines (right after -clean) -nl Country Code' and save the file. Here is an example to configure/run it in English (en): mceclip0_360037562734.png mceclip1_360037562734.png Now the ITA client will start in the specified language (English in this example). To undo: Either remove those entries or add # (to start of those lines), and then save the file. Web client In the web client, click on user icon (top right) > Language, and then select your client language. mceclip2_360037562734.png  

The migration feature in ITA makes it possible to migrate (merge) from another DCO/ITA setup. The feature is available in the desktop client System Setup > Migrate from EcoStruxure IT Advisor. 9389310232477_360005241517.png To have a successful migration, it is required that: Setups must not originate from the same installation. Setups must have different locations, users, integrated external system(s), tags, etc. Migration from one setup to another can be applied only once. To migrate a solution from another StruxureWare Data Center Operation (DCO) or EcoStruxure IT Advisor (ITA) server, a backup file from that server is needed. It is recommended that you take a fresh backup before doing the migration. Run a test (on a test setup) before executing on the production server.

EcoStruxure IT Advisor (ITA) client is available in eleven languages. By default, the client will launch in the language of the clients operating system. However, it is possible to start the client in a different language. This can be specially useful for non-English clients, that would like to report issues or ask questions in an international environment or report to tech support. Windows desktop client Locate the configuration file:  EcoStruxure IT Advisor.ini. It is usually located in (C:) Program Files\EcoStruxure IT Advisor 'version'\application. Edit the configuration file (via Notepad or similar) and add the following two lines (right after -clean) -nl [Country Code] and save the file. Here is an example to configure/run it in English (en): img1_360005290857.JPG img2_360005290857.JPG Then the ITA client will start in the specified language (English in this example). To undo: Either remove those entries or add # (to start of those lines), and then save the file. Mac OS desktop client Right-click the EcoStruxure IT Advisor application icon and choose Show Package Contents. Locate and open Contents/MacOS/eclipse.ini with a text editor. Add new line  -Duser.language=[Country Code] anywhere below -vmargs line. img3_360005290857.JPG Web client Log in to the web client. Click the profile icon (top right), and then Language. Now click on your preferred language (language change is instant): img4_360005290857.JPG  

Hosted IT Advisor users can be configured to use the Log in with EcoStruxure IT option to log in to ITA. This is the default for newly created/installed hosted ITA instances. In IT Advisor, check the box in the user's properties to Force user to use Single Sign On.   Log in to EcoStruxure IT at https://app.ecostruxureit.com/manage. Click Administration and make sure the hosted ITA server is registered to an organization in EcoStruxure IT. This normally occurs during onboarding for hosted ITA. Click Users to create an EcoStruxure IT account for the users you want to access ITA using SSO. The EcoStruxure IT account username must match the ITA username.

DCO and ITA backup file(s) can be restored on ITA server. In general, backup files from the previous versions of DCO or ITA can be installed on the latest version of ITA. a) Upload the backup file you want to be restored to the /data/backup folder (the default location on the server). b) In the web client, go to Administration > Backup and Restore. c) Look for the file you want to restore, and then click on the backup file's Restore option. mceclip0_360037568474.png Note: It is recommended that you take a fresh backup from the current setup before restoring any backup file.

By design, only one rack ATS can be connected (powered) to a pair of rack PDUs in a rack. It is mainly because of the predicted power, power sold, and estimated load strategies, which treat primary and secondary rack PDUs as if they were paired. One rack PDU cannot be paired multiple times. A possible work around is to model one rack ATS with the combined sum of the outlets of all the other ATSs. Add the other ATSs as "dummy" ATSs, that is, without connecting any equipment to them. This way the inventory reports will be valid.

In order to get a solution to your issue as fast as possible, include all relevant details available, when you report your issue. The more information we have, the faster we can identify your problem and help you.  Minimum requirements: Give a detailed description of the scope and the issue you need help solving Describe the steps to reproduce the issue Provide relevant files Give a detailed description of the scope and the issue you need help solving What were you doing, when the problem occurred? What kind of equipment were you working on? How many rooms were open? What is you client operating system? If the problem relates to an existing installation, include: Product name, Installation details (version and build number), Configuration details, System hardware details (physical/virtual server, etc.)  Describe the steps to reproduce the issue How can we reproduce the problem? Describe what you have done to try to solve the problem yourself. Upload any relevant screenshots (e.g. application error messages). Remember there is a lot of information we can gather from the environment in which the error occurred, so upload a clear screen dump of the entire screen rather than a screen shot of the error message. Can we get access to a latest backup file? Provide relevant files In ITA, client logs: can be collected from desktop client Help > Download client log files server logs: can be collected from web-client Administration > Download log files If the ITA application is not running, then get these files: client logs: usually located in C:\Users\<user name>\.isxo\<ITA version>\Operations\application.log server logs: ssh log in to server and run the following commands tar -zcvf /tmp/serverlogs.tar.gz /opt/jboss-as/standalone/log tar -zcvf /tmp/journal.tar.gz /var/log/journal the generated files would be in the /tmp folder, called “serverlogs.tar.gz” and “journal.tar.gz” which can be downloaded from the server. Latest backup file: backup file(s) usually located in /data/backup folder. 

Energy Efficiency was re-introduced in IT Advisor 9.3.2, for on-premises deployments only. If you are dependent on specific features in Insight, we recommend that you stay on DCO version 8.3.      

The IT Advisor server must have access to the internet and have access to EcoStruxure IT https://app.ecostruxureit.com/manage. Log in to the IT Advisor web client as an administrator user. https://<ITA server> Go to Configuration > EcoStruxure IT Registration. A registration code will be displayed. Make a note of it. ITA_register_with_ITE_5882789265053.png Click Register.  Click Go to login to connect gateway... and log in to your EcoStruxure IT Expert account. Alternatively, you can go to https://ecostruxureit.com, click Customer Login and go to Administration > Gateways > Connect gateway. Enter a Name for the ITA server and the Registration code from the ITA web client. Click Connect to complete the registration.  When you launch the ITA desktop client and change to Planning Device Association mode, an EcoStruxure IT entry will be available on the Unassociated Devices tab.  

IT Advisor supports using the Customer REST web service. When needed, you can use this web service to add a customer. Go to server REST Web Service API:  https://<ITA IP-address>/api/current/docs/index.html Log in and go to customers -> POST. Enter the customer/'company' details. To execute, click Try it out. C1_360007193757.JPG Activating the customer can be done via web-client. Go to Administration > Customers > Activate Customer. Select the customer to be activated... C2_360007193757.JPG C3_360007193757.JPG  

If for security reasons you want to allow SSL protocol to accept only TLSv1.2, here is how to do it. Login to the server's Webmin interface https://ITA server IP:10000 Go to Webmin > Webmin Configuration > SSL Encryption > SSL Settings Look for SSL protocol versions to reject. Uncheck TLSv1.2 and check other versions to reject if needed. Click Save. img_360017917278.JPG

By default both SNMPv1 and v3 might be enabled in your ITA setup. If for security reasons you would like to disable SNMPv1 here is how to do it. Login to the server's Webmin interface https://ITA server IP:10000 Go to EcoStruxure IT Advisor > Setup. On the configuration page, look for Enable SNMP server. Uncheck the v1 option. Click Setup. img1_360017769077.JPG

Log in to the ITA server Webmin interface. Go to System > Users and Groups, and click Create a new user. Capture_1_360006242878.JPG Enter the Username, define the default Shell (such as /bin/bash), enter a password, etc. In Group Membership, > Secondary groups, make sure wheel is selected. Click Create. Capture_2_360006242878.JPG Note: Root login (to the server) has been disabled for security reasons, so avoid creating a user name "root". However, if root is the only user created during the software installation, then it can be used to log in to the Webmin interface. You then create a new user as described above.

There are at least two ways to verify the status of the backup in ITA. 1. Verify via server Webmin  The Status page in Webmin may display the status of the latest backup. mceclip0_360004892918.png 2. Check the backup location The default location is /data/backup. In the backup directory, there are two set files for each scheduled backup. One is the backup file itself with the file format ".tar.gz". The other has the file format ".completed" to notify you that the backup was completed. mceclip1_360004892918.png  

You can get device data such as power measurements, sensor/temperature values, and alarms into IT Advisor by associating devices from an integrated system such as IT Expert and Data Center Expert.   To associate This example illustrates how to associate a monitored device from the integrated external system.   In the ITA desktop client, go to Planning Device Association mode (1), then Unassociated Devices (2). Find the device that you want to associate. TIP: Use the Search filter (3) to locate the device. Search by device name, IP address, model name, etc.  Click the located device (4) and hold, then drag it to its model in ITA (5).   img1_360012267318.JPG   That's it! The device is associated and you can get device data from the integrated external system.   To verify, right click the associated device, and then go to Properties > External Systems > Device.   The device in this example, a rack PDU, displays the power data:   img2_360012267318.JPG   To unassociate    Go to Planning Device Association mode (1), Navigation (2). Find the device to unassociate (3). Right-click the device and then select the Unassociate from equipment option (4).   img3_360012267318.JPG  

A new ITA installation may contain a 30-day trial ITA base license which is valid from the time/day of the installation. You can install your purchased license key(s) at any time. Add or remove license key(s) in the ITA web client.   Log in to web client https:<ITA server>. Click the Configuration icon in the top right.  On the Licenses tab, enter your license key and click Add license.     It is recommended that you add the same amount of licenses for all modules. Otherwise, the module with the lowest license size will limit the rack count.   To delete a trial or expired license key, click the trash can icon, and then reply Yes to the message "Are you sure you want to delete the selected license key?"   See Upgrading IT Advisor

Since 2020-01-01 the ITA server Webmin interface Setup and Status pages may display: Error: It seems the server was installed in the future. Please verify the server time is correct and reinstall the server. mceclip0_360004665258.png This is the so-called 2020 effect, buried deep in the Unix/Linux system (Perl related). Starting from January 1, 2020, when making any date comparison operation with the year 1970 (the origin of Unix time), the date becomes 2070. Although this does not seem to affect the ITA server functionality at all, this is expected to be fixed as soon as possible. Update: fixed in latest release version(s).