Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
User | Count |
---|---|
81 | |
46 | |
28 | |
28 |
Link copied. Please paste this link to share this article on your social media post.
Hello, I have problems logging in to smartlink IS D, after updating to the latest firmware, I think it was V2.4.6 with EcoStruxure power Commission
Does anyone know, if the username and password have been changed
from default admin/admin
Link copied. Please paste this link to share this article on your social media post.
Hello @Bygg ,
Not a good news... there is a chance that your device is corrupted.
Did you upgraded the device in peer to peer ? Or through a Network with routers ?
To confirm the issue you can read the Modbus Registers address 109 (Register Number = 110):
If the result is not V2.4.6, this may confirm that the exploit file of your device was not pushed correctly during the FW upgrade process.
In this case, please contact tech support for further instruction.
Regards,
Link copied. Please paste this link to share this article on your social media post.
Hello @Bygg ,
Not a good news... there is a chance that your device is corrupted.
Did you upgraded the device in peer to peer ? Or through a Network with routers ?
To confirm the issue you can read the Modbus Registers address 109 (Register Number = 110):
If the result is not V2.4.6, this may confirm that the exploit file of your device was not pushed correctly during the FW upgrade process.
In this case, please contact tech support for further instruction.
Regards,
Link copied. Please paste this link to share this article on your social media post.
Hi, @Romain_Polette
Thanks for your reply,
We have chosen to change the Smartlink to Power tag link.
Think it's the safest bet for the future.
Link copied. Please paste this link to share this article on your social media post.
Hello @Bygg ,
PowerTag Link is discontinued (no new feature / FW development) but maybe you have some stock in your country. For new design (or retrofit) we recommend Panel Server PAS400 to replace Smartlink SID and PowerTag Link A9XMWD20.
If you replace your gateway, you will need to power off/on your PowerTag sensors to pair them with your new gateway.
Regards,
Link copied. Please paste this link to share this article on your social media post.
Hello @Romain_Polette
okay, we have started to switch from Smartlink to powertag link, so now we should probably consider Psa400, thanks for the info 🙂
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.