PAS800 Failure / Power-tag rope issue

[Bobhow1]

I was called to attend to a PAS 800 not responding , upon arrival the device has lost power ( power is live to the connector ) and all lights on the front are out and network connectivity lights are also out , I replaced the PAS 800 but cannot locate any of the Powertag sensors via discovery mode  , I've followed the power cycle process on 2 x powertag rope sensor but only get a red flashing light every 15 sec ,

[Romain_Polette]

Hello @Bobhow1 , 

For any question related to Panel Server, please ask here:

https://community.se.com/t5/Gateways-and-Energy-Servers/bd-p/gateways-energy-servers

Did you check the commercial reference for your Panel Server ? PAS800 (230 Vac) ? PAS800L (24 VDC)?

Blinking red every 15 sec means that your PowerTag sensor is sending frames to the gateway, but no answer was received (gateway down). In this case, you must wait some minutes and check when your PowerTag will blink fast red (PowerTag considers communication with gateway was lost).
When PTag is blinking fast red, you can power off -> on your sensor :

1. If gateway was recovered, PTag will blink green every 15 sec (or at another frequency depending on the parameters you set up on the Panel Server)
2. If gateway is down or if you installed a new gateway, Ptag will blink fast orange (pairing mode). Then you can pair your PTag with the new gateway.

Hope this helps.

Regards, 

[Bobhow1]

Hello Romain, 

 I've replaced the PAS800 Advanced (230vac) which is networked and updated to the latest firmware version , my issue now is trying to get 2 x power-tag ropes A9MEM1593 and multiple A9MEM1520 / A9MEM1580 to return to pairing mode , When following the the power cycling procedure of the devices does this include both the voltage & current as just isolating voltage on the (A9MEM1593) doesn't change the status to pairing ( flashing orange ) or any other mode and removing the CT will require transformer shutdowns !!

[Romain_Polette]

Hi @Bobhow1 , 

"When following the the power cycling procedure of the devices does this include both the voltage & current ?"
=> PowerTag sensors are supplied by upstream voltage

=> Open the dedicated protection will power off/on the sensor

If I understand correctly, you have replaced the PAS800 without possibility to remove PowerTag sensors from the previous PAS800 Web interface. This is why you have PowerTag blinking slow red (as explained in my previous post).

When you are in this status, you must wait some communication cycles before your PowerTag begins to blink fast red. As an example, if your comm frequency between PAS800 and PowerTag is set to 5 sec => you need to wait around 200 sec. It seems your comm frequency is 15 sec => I suppose you need to wait 500 sec before having your sensors blinking fast red. If you power off/on the PowerTag when it's not blinking fast red, you will restart the "slow red" process and you need to wait again until the sensor starts blinking fast red.

You must be on a fast red blinking status before considering to power off/on the PTag => sensor considers definitive communication loss with the gateway:

• A9MEM1520 (or any 63 A PowerTag) => you need to power off/on the upstream breaker supplying the sensor => when powering on, PowerTag must blink fast orange => you can pair it with a new gateway
• A9MEM1580 => same procedure because this not safe to remove PowerTag F160 voltage connector when voltage is live on it.
• A9MEM159x => You can press the front face button until PowerTag Rope starts to blink fast orange. You can also open/close the upstream protection to restart PowerTag Rope.

I do not know other procedure to switch a PowerTag in pairing mode in case of failure of a previsous gateway.

Let me know f it helps.

Regards,