Insight Home Device Unable to Connect to Insight Cloud?

[Mike10825]

Hi all,

I have been trying to setup by Insight Home Device (990-91410B) to my inverter (Conext SW 4024 w/ latest firmware) at home via LAN. While I can access the InsightHome Web Application with no issues, it refuses to connect to InsightCloud. The cloud connection status continues to display red and obviously as a result, no data appears on the cloud portal. I have gone through the instruction manual a number of times but do not see why it would not be connecting. Any ideas as to why this is occurring?

Thanks,

[Bertin_S2000]

Im having the same issue, Cloud connection status with a red cross instead of a green checkmark.

[DeeDee]

I am also having this issue. The weather data shows up but no system data.

[PGA]

Same issue here, not able to connect to the cloud. Red cross on the "Cloud Connection Status". Thanks for any help/support

[Romain_Polette · Accepted solution]

Dear @PGA @DeeDee @Bertin_S2000 @Mike10825 , 

This forum is not dedicated to the products from our Solar division.

Better contact the tech support.

Regards,