EGX100/300: password recovery

[sesa205726_brid]

Hello Power Logic Comnunity,

I have a question, seemingly trivial, of which I can not find answer.

The question is:

how I can recovery the password access to web page of EGX100 / 300? A customer has changed the password, and now he has forgotten it.

Is there a tool or a procedure that you suggest me to solve the issue?

Thank you

[Digital_Hastak · Accepted solution]

Hi

There is no direct way to recover the Password. What you will need to do though is send the Mac Address of the device to L3 and they will be able to provide you with a Master Reset Password.

But from what I understand, resetting the password would also reset the device to factory default.

There are few KB articles in Powerlogic K, which might be helpful.

Cheers,

Hastak

[sesa205726_brid]

Hi Hastak,

thank you very much.

Now I send the Mac Address to L3.

Salvo

[sesa205726_brid]

Hi Hastak,

yesterday I received the password for to access to EGX100 from L3.

Thany very much

By

[sesa213753]

Hello Salvatore, so.... the EGX300 was erased ? When you used the password from L3

[sesa186702]

Any one to know the user/pass, please post MAC address here. I will support

[sesa205726_brid]

Hi Niola,

when the customer lose the password for to access as Administrator you can ask a recovery password to L3.

L3 needs the serial number and MAC address of your EGX100/300. After L3 generates a password that you must put in the "user" and "password" fields of the access web page. With this password you don't reset the settings of the EGX.

For details see the BFO case number 04380165:

https://na7.salesforce.com/500A000000Dhlor

By

[SESA528]

HI @Digital_Hastak , @sesa205726_brid ,

I having the same case. Pls help me information who of L3.

Thanks very much

[Romain_Polette]

Hello @SESA528 , 

As mentioned in the previous post : please open a tech support ticket and provide us the MAC Address of your EGX gateway.

For Vietnam : please follow this link : https://www.se.com/vn/en/work/support/customer-care/contact-schneider-electric.jsp

Thanks.