Gateway FAQ

When you enable auto-update on a Gateway connected to IT Expert, you allow Schneider Electric to automatically update it when a new software version is available. Log in to EcoStruxure IT.   Select Administration > Gateways and Enable auto-update.     You can also double click a Gateway tile and check the box to enable auto-update, or uncheck the box to disable it.     New Gateway versions can be installed with minimal downtime, and are deployed in parallel with the currently running instance. You can actively monitor your devices while data migration and new version deployment completes.   To minimize downtime, the previous Gateway version continues to communicate sensor data and alarms to the cloud while the new Gateway version is installed. Some features are disabled during this process, such as device discovery and system configuration.   Once the new Gateway version is installed, the Gateway will automatically restart. Data collection and reporting to the cloud is interrupted during this time. At the next polling cycle, data collection will resume and data will be pushed to the cloud.   If the new Gateway version fails to install, the update process is designed to roll back to the previous version.   Note: The EcoStruxure IT cloud initiates temporary scripts that run to manage the auto-update process for EcoStruxure IT Gateway installed on Windows and Linux. Scanning tools may report events for these scripts.

The EcoStruxure IT Gateway gets its date and time settings from the server the software is installed on. Note: The Gateway appliance has an option to configure an NTP server. 

It is recommended that you install EcoStruxure IT Gateway on a dedicated VM or hardware server. If you must install the Gateway on a server with shared resources, make sure there are enough free resources for your Gateway installation. The required CPU and memory depends on the number of monitored devices and the protocol. See System requirements for EcoStruxure IT Gateway EcoStruxure IT Gateway security considerations

Yes. The EcoStruxure IT Gateway can discover APC EcoStruxure Ready Smart-UPS that use a Network Management Card via SNMPv1 or SNMPv3. You also can connect your EcoStruxure Ready Smart-UPS directly to EcoStruxure IT using the SmartConnect port. Features are limited. See Discovering EcoStruxure Ready Smart-UPS in the Gateway See Monitoring APC Smart-UPS with SmartConnect in EcoStruxure IT

Gateway appliance version 1.10 and newer Yes. You can change the default settings from the Gateway appliance private network user interface. See EcoStruxure IT Gateway appliance installation and setup - version 1.10 and newer Gateway appliance version 1.9 and older No. The Gateway appliance private LAN subnet must be 198.168.x.x. The IP address for the Gateway appliance is 192.168.0.1 by default. You must contact support to change the Gateway appliance private LAN subnet to anything other than 192.168.x.x. DO NOT USE WEBMIN TO CHANGE THE SUBNET FOR THE GATEWAY APPLIANCE PRIVATE LAN  If you connect to Webmin on the private LAN and change the Gateway appliance IP address to a subnet other than 192.168.x.x, you will be locked out of Webmin, and completely locked out of the Gateway appliance. You must then call support to reset your appliance.

Both the EcoStruxure IT Gateway software installed on a server and the EcoStruxure IT Gateway appliance can be used to monitor devices across multiple network interfaces. This includes incorporating the Gateway into an existing DCE deployment to monitor devices on the DCE private LAN.  Gateway appliance The Gateway Appliance has dual network ports. It can be used exclusively on the public network connection, or also be connected to a secondary private network. The Gateway appliance includes DHCP server functionality on the secondary network, similar to the DCE server. There must be only one DHCP source a given network. If you connect the Gateway appliance's secondary network to a network that is already serviced by a DHCP source, be sure to follow the documentation on Managing DHCP on the Gateway appliance to disable the Gateway appliance's DHCP server.  Installed Gateway software The Gateway can discover equipment connected to any of the network adapters on the system running the Gateway software. The installed Gateway software does not provide DHCP server functionality. If your private network has no DHCP source, you must install and configure a DHCP server on that subnet. If you need to add an additional network adapter to a system that is already running the Gateway, you must restart the Gateway software before the new adapter will be recognized by the software.