Gateway FAQ

The EcoStruxure IT Gateway gets its date and time settings from the server the software is installed on. Note: The Gateway appliance has an option to configure an NTP server. 

You can connect Smart-UPS models starting with SMT, SMTL, SRT, and SURT to EcoStruxure IT Gateway with serial Modbus, also called Modbus RTU. Enable Modbus on the UPS.  From the display on the front of the UPS, first enable the advanced menu, then enable Modbus. Connect the serial cable between the UPS and the Gateway computer. Use an APC cable, part number 940-0625 or 940-1525. More info on which cable you need Connect the RJ45 port labeled Serial on the UPS to a DB9 connector on the computer running the Gateway. If the computer does not have a DB9 connector, you will need a USB to RS232 converter as well. These converters are inexpensive and available from plugable.com and cablematters.com.  You might also need to install the driver for the cable. The driver is pre-installed on many Linux systems. On Windows, download and install the driver for the converter. Check the documentation for the cable you are using. The cables from plugable.com and cablematters.com probably use this driver: http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41. Discover the device in the Gateway. Go to Discover devices and then click Discovering a Modbus device? GW_discover_devices_360008889677.PNG Use these parameters: Type: UPS; Device Vendor: APC; Device family: Smart-UPS; Server address: 1 Serial Port On Windows, go to Device Manager and look under Ports (COM & LPT) for the port number.  If you're using the driver described above, it will show as Prolific USB-to_serial Comm Port followed by the port number. Baud Rate: 9600; Data Bits: 8; Parity: None; Stop Bits: 1; Flow Control: None GW_discover_Smart-UPS_serial_Modbus_360008889677.png See also Modbus Implementation in APC Smart-UPS Smart-UPS Communications APC Forum discussion

Yes. The EcoStruxure IT Gateway can discover APC EcoStruxure Ready Smart-UPS that use a Network Management Card via SNMPv1 or SNMPv3. You also can connect your EcoStruxure Ready Smart-UPS directly to EcoStruxure IT using the SmartConnect port. Features are limited. See Discovering EcoStruxure Ready Smart-UPS in the Gateway See Monitoring APC Smart-UPS with SmartConnect in EcoStruxure IT

Gateway appliance version 1.10 and newer Yes. You can change the default settings from the Gateway appliance private network user interface. See EcoStruxure IT Gateway appliance installation and setup - version 1.10 and newer Gateway appliance version 1.9 and older No. The Gateway appliance private LAN subnet must be 198.168.x.x. The IP address for the Gateway appliance is 192.168.0.1 by default. You must contact support to change the Gateway appliance private LAN subnet to anything other than 192.168.x.x. DO NOT USE WEBMIN TO CHANGE THE SUBNET FOR THE GATEWAY APPLIANCE PRIVATE LAN  If you connect to Webmin on the private LAN and change the Gateway appliance IP address to a subnet other than 192.168.x.x, you will be locked out of Webmin, and completely locked out of the Gateway appliance. You must then call support to reset your appliance.

Both the EcoStruxure IT Gateway software installed on a server and the EcoStruxure IT Gateway appliance can be used to monitor devices across multiple network interfaces. This includes incorporating the Gateway into an existing DCE deployment to monitor devices on the DCE private LAN.  Gateway appliance The Gateway Appliance has dual network ports. It can be used exclusively on the public network connection, or also be connected to a secondary private network. The Gateway appliance includes DHCP server functionality on the secondary network, similar to the DCE server. There must be only one DHCP source a given network. If you connect the Gateway appliance's secondary network to a network that is already serviced by a DHCP source, be sure to follow the documentation on Managing DHCP on the Gateway appliance to disable the Gateway appliance's DHCP server.  Installed Gateway software The Gateway can discover equipment connected to any of the network adapters on the system running the Gateway software. The installed Gateway software does not provide DHCP server functionality. If your private network has no DHCP source, you must install and configure a DHCP server on that subnet. If you need to add an additional network adapter to a system that is already running the Gateway, you must restart the Gateway software before the new adapter will be recognized by the software.