upgrade firmware fails on AP8886 /AP9538

[JohanDuc]

Hello,

I have 20x AP8886 which I upgraded to the latest firmware using Ecostructure IT from AOS V7.1.2 to 7.1.4
I selected them all at once but unfortunately one failed to upgrade. All others went fine.
They all had the same firmware version before as well and same hardware revision ,so all the same.
Things I did : Reset PDU to default settings via Telnet .
Used the NMC update utility for firmware 7.1.4. but that failed as well with 'target distribution does not match target device platform;this could be due to a corrupt distribution"
SCreenshot attached.

 

These are the details of the 

Hardware Factory
---------------
Model Number: AP8886
Serial Number: xxxxx
Hardware Revision: 07
Manufacture Date: 03/27/2018
MAC Address: 28 29 86 06 32 3D
Management Uptime: 0 Days 18 Hours 36 Minutes

Network Management Card
---------------
Model Number: AP9538
Serial Number: 5A1813E00697
Hardware Revision: 05
Manufacture Date: 03/27/2018

Application Module
---------------
Name: aos
Version: v7.1.2  -->should move to v7.1.4
Date: Mar 21 2023
Time: 17:34:00

APC OS(AOS)
---------------
Name: aos
Version: v7.1.2
Date: Mar 21 2023
Time: 17:34:00

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.8
Date: Apr 8 2014
Time: 10:59:40

[Cory_McDonald · Accepted solution]

Hello @JohanDuc,

I checked on the ITE side and did not see any issues with this firmware push for your device in relation to ITE or the Gateway causing any issues.  Likely there was some condition on the device that caused it to not take the new AOS file.  Firmware upgrades start by putting on the AOS file, which is why you currently have 2 AOSs on your system and the firmware upgrade utility is unable to determine which firmware to push since the APP file is no longer present.

You will need to manually transfer over the APP file to the device using FTP/SCP to complete the upgrade process.  Instructions on performing a manual upgrade can be found in the following knowledge base: https://www.apc.com/us/en/faqs/FA156047/

See the 2 sections at the bottom with the following titles:
Manual (via FTP) - Network Managet Card 2 and 3* (NMC3 firmware versions 2.5.0 and lower)

Manual (via Secure CoPy) - Network Management Card 2 and 3* (NMC3 firmware versions 2.5.0 andmen low...

If you experience issues with this or need further assistance, I would recommend that you reach out to your local technical support.

Kind Regards,

Cory

[JohanDuc]

Thanks Cory for the reply. I tried but that failed to. He looses network connection after some time and get's unreachable by ping after a few attempts.
I have to telnet in via the serial cable;reset everything to defaults.
Change the ipadres (to the same it already had...) and then it has network connection again. 
So for sure instable network connection. I will get in touch with support. Thanks.

[Cory_McDonald · Accepted solution]

If you were able to work with support to recover the unit, feel free to put the solution to the issue on here so others can see it as well.

[JohanDuc]

Ok this was my solution.Did a full reset and then changed the ipadress to another ipadress in the same range.
I did not had any ipaddress conflict (I checked that) but somehow it was cached somewhere.
So after changing the ipadress to another one it was available again.