symmetra px 250/500

DCIM_Support · ‎2020-07-03

i have problem with symmetra px in DCE with snmp protocol .. when i discover that i can finde ups, but it has alarm like below picture what can i do ?

DCIM_Support · ‎2020-07-03

Dear Hojjat,

There is a k-base document which explains this issue.

http://www.schneider-electric.co.in/en/faqs/FA177004/

Cause:

StruxureWare Data Center Expert uses device definition files (DDF) to understand what information to poll and how to format different information from discovered devices. During discovery of APC devices and after a firmware update of APC devices, the StruxureWare server will attempt to download DDF files from the device using FTP or SSH. If the server is unable to perform this transfer, you will see a message stating "Device status may be inaccurate due to attempt to transfer DDF failed".

Resolution:

Please be sure to enable FTP or SSH on the device itself. Make sure that any firewalls between StruxureWare and the affected device(s) are allowing the appropriate protocols and ports (20 for ftp and 21 for ssh). Also make sure that the appropriate user names, passwords, protocols, and ports are listed in StruxureWare under the device menu, SNMP device communication settings, and device file transfer settings. You can add or edit current listings. You can also create entries for ranges of devices as well as entries for specific devices.

Make sure that the UPS NMC firmware is up to date.

Regards,

Bala

See Answer In Context

DCIM_Support · ‎2020-07-03

Dear Hojjat,

There is a k-base document which explains this issue.

http://www.schneider-electric.co.in/en/faqs/FA177004/

Cause:

StruxureWare Data Center Expert uses device definition files (DDF) to understand what information to poll and how to format different information from discovered devices. During discovery of APC devices and after a firmware update of APC devices, the StruxureWare server will attempt to download DDF files from the device using FTP or SSH. If the server is unable to perform this transfer, you will see a message stating "Device status may be inaccurate due to attempt to transfer DDF failed".

Resolution:

Please be sure to enable FTP or SSH on the device itself. Make sure that any firewalls between StruxureWare and the affected device(s) are allowing the appropriate protocols and ports (20 for ftp and 21 for ssh). Also make sure that the appropriate user names, passwords, protocols, and ports are listed in StruxureWare under the device menu, SNMP device communication settings, and device file transfer settings. You can add or edit current listings. You can also create entries for ranges of devices as well as entries for specific devices.

Make sure that the UPS NMC firmware is up to date.

Regards,

Bala

DCIM_Support · ‎2020-07-03

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