problem with proxy - Ecostruxure it - netbotz 355/570

[cristian]

Hello,

We are having problems in our data center in Argentina, when we activate the proxy suddenly the netbotz 355/570 lose communication:

( see img 1)

It is seen that after re-activating the Proxy when it polls them again it can no longer:

(see img 2)

When we left it operational with the proxy connected, all the equipment looked fine,
 but now when entering we see that they are with that alarm ... I tried to remove the 
proxy (nothing), I put it back (nothing), but the strange thing is that the GW reaches out
 to apliances to survey their components and states:

(see img 3 and 4)

what can we do now to communicate them again? where could be the problem?

[JLehr]

Hi @cristian,

Since you haven't received an answer here in the forum, you can go to https://ecostruxureit.com/support and open a ticket if you haven't already resolved this issue.

Best,

Jackie

[Anonymous user]

EcoStruxure IT Expert provides partners with a multi-tenant monitoring solution for vendor-neutral, secure visibility across multiple customer sites. Add power and cooling monitoring into your service contracts, or simply resell this software as a service to your customers.

My AARP Medicare

[Nestor1]

Same issue still no fix to this.

MyCCPay