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problem with proxy - Ecostruxure it - netbotz 355/570

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cristian
Ensign Ensign
Ensign
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3
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problem with proxy - Ecostruxure it - netbotz 355/570

Hello,

 

We are having problems in our data center in Argentina, when we activate the proxy suddenly the netbotz 355/570 lose communication:

 

 

( see img 1)

 

It is seen that after re-activating the Proxy when it polls them again it can no longer:

(see img 2)

 

When we left it operational with the proxy connected, all the equipment looked fine,
but now when entering we see that they are with that alarm ... I tried to remove the
proxy (nothing), I put it back (nothing), but the strange thing is that the GW reaches out
to apliances to survey their components and states:

(see img 3 and 4)

what can we do now to communicate them again? where could be the problem?
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3 Replies 3
JLehr
Lt. Commander Lt. Commander
Lt. Commander
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1043

Re: problem with proxy - Ecostruxure it - netbotz 355/570

Hi @cristian,

 

Since you haven't received an answer here in the forum, you can go to https://ecostruxureit.com/support and open a ticket if you haven't already resolved this issue.

 

Best,

 

Jackie

 

 

 

 

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Cormier
Cadet
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1035

Re: problem with proxy - Ecostruxure it - netbotz 355/570

EcoStruxure IT Expert provides partners with a multi-tenant monitoring solution for vendor-neutral, secure visibility across multiple customer sites. Add power and cooling monitoring into your service contracts, or simply resell this software as a service to your customers.

 

My AARP Medicare

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Nestor1
Cadet
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408

Re: problem with proxy - Ecostruxure it - netbotz 355/570

Same issue still no fix to this.

 

 

MyCCPay

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