Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

netbotz 250 lost commnication

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • netbotz 250 lost commnication
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
77
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:47 PM

0 Likes
4
479
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 01:47 PM

netbotz 250 lost commnication

This question was originally posted on DCIM Support by guanyc on 2018-11-06


Recently, we received a customer notification that a Netbotz 250 communication was lost, but in the same local network, there is an SNMP ups that is working.

 

Using network capture analysis, I found that Netbotz was able to receive DCE requests, but the response was sent to a different path.

 

Specifically,

DCE's SNMP request is sent to Netbotz via (three-layer switch) 3c:e5:a6:14:36:XX

, but the response message is sent to the 00:11:18:09:21:XX device (not the default gateway),

by MAC address, I found that the device IP is 121.1.X.188 (the default gateway is 129),

 

And I saw that it had a lot of routing broadcasts, and when the device was disconnected from the network, the communication with DCE was restored.

 

Netbotz uses a static IP, and should not change the send flow because of routing announcements? So, what causes Netbotz's data to go incorrectly? Thank you

 

 

 

Network Management Card AOS v6.4.6

NETBOTZ 250 APP v6.4.6

(CID:134694444)

Labels
  • Labels:
  • Data Center Expert
  • NetBotz
  • Tags:
  • bug
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 4
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:47 PM

0 Likes
0
479
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 01:47 PM

This comment was originally posted on DCIM Support by spezialist on 2018-11-08


Dear guanyc,

Thanks for the detailed explanation of the problem, I appreciate it.

Since NetBotz-250 devices are devices of a new generation, to begin with, I highly recommend that you first upgrade your firmware to the latest version v.6.5.6.

See for example  and NetBotz Firmware v6.5.6 (NBRK0250/NBACS125/NBACS1356).

Try this and please report the result.

With respect.

(CID:134695218)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:47 PM

0 Likes
0
479
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 01:47 PM

This comment was originally posted on DCIM Support by spezialist on 2018-11-25


Dear guanyc,

Please, tell us if you could solve this problem or not?

With respect.

(CID:137103342)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:47 PM

0 Likes
0
479
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 01:47 PM

This comment was originally posted on DCIM Support by guanyc on 2018-12-03


HI @spezialist

 

I have upgraded to 6.5.6.

But the problem has not been solved.

Is there any other solution?

Thank you

(CID:137106544)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 01:47 PM

0 Likes
0
479
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 01:47 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc