Authentication token manipulation error

[DCIM_Support]

Hi Support,

We have a customer who has lost their root password to DCO 8.1, and is attempting to reset it as per the instructions detailed here:

http://sxwhelpcenter.ecostruxureit.com/display/public/UADCO8x/Resetting+user+password+on+the+DCO+ser...

However the console is responding with the message:

passwd: Authentication token manipulation error

Could you assist?

Thanks

(CID:134694220)

[DCIM_Support]

Hi David,

I have moment ago tested the instructions (Resetting user password on the DCO server) to change my user password on DCO without any problem. Here is a screen shot to illustrate what I've typed and also confirmation that the password change was successful:

Kind regards

(CID:134694330)

[DCIM_Support]

Hi Jef,

Thanks for looking. The below is the error that is coming up on attempted reset:

(CID:134694401)

[DCIM_Support]

Hi David,

As far as I know, due to security "root" log in has been disabled (many many versions ago). I think even during the software installation it is instructed to not use root as log in name.

Kind regards

(CID:134694417)

[DCIM_Support]

Thanks Jef. I guess they probably have the wrong username also.

David

(CID:134694475)

[DCIM_Support]

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