missing work orders

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by Nigel Fanning on 2018-12-11

Although not a massive priority, we have noticed that some work orders appear to be missing. These were not we believe actually created by anyone, in other words there are work order numbers - sequentially missing - but not work orders. Is there a known reason for this occurrence?

Nigel

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Jef Faridi on 2018-12-17

Hi Nigel,

Many thanks for providing the data - the "missing" work order numbers seems to be reserved numbers that are not used. When starting a task/work order, work order number may be reserved - so it seems the non existing work orders are the reserved, but not saved work orders (eg. closed without saving).

Kind regards

See Answer In Context

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Jef Faridi on 2018-12-11

Hi Nigel,

Can you please upload the following data to our shared space, then I will look into it:

screen capture(s), illustrating what you are seeing on the screen.

copy of the latest backup file (containing the issue)

server logs

client application.log file.

Thanks,

Kind regards

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Jef Faridi on 2018-12-17

Hi Nigel,

Many thanks for providing the data - the "missing" work order numbers seems to be reserved numbers that are not used. When starting a task/work order, work order number may be reserved - so it seems the non existing work orders are the reserved, but not saved work orders (eg. closed without saving).

Kind regards

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Nigel Fanning on 2018-12-17

Thanks Jef. I always thought that if a work order was started but then closed - or DCO closed without saving - then a work order number would not be assigned. I only though work order numbers were assigned at the point of 'save'. Therefore there should not be 'reserved' numbers?

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Jef Faridi on 2018-12-17

Hi Nigel,

You are most welcome - behind the scenes creating a work order initiates "taking/reserving" a work order number. Reserved number can/may be released if not used, however not releasing the number may also be expected specially in a multi-user environment.

Kind regards

DCIM_Support · ‎2020-07-05

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