missing work orders

[DCIM_Support]

Although not a massive priority, we have noticed that some work orders appear to be missing.  These were not we believe actually created by anyone, in other words there are work order numbers - sequentially missing - but not work orders.  Is there a known reason for this occurrence?

Nigel

(CID:137110432)

[DCIM_Support]

Hi Nigel,

Can you please upload the following data to our shared space, then I will look into it:

screen capture(s), illustrating what you are seeing on the screen.

copy of the latest backup file (containing the issue)

server logs

client application.log file.

Thanks,

Kind regards

(CID:137110443)

[DCIM_Support · Accepted solution]

Hi Nigel,

Many thanks for providing the data - the "missing" work order numbers seems to be reserved numbers that are not used. When starting a task/work order, work order number may be reserved - so it seems the non existing work orders are the reserved, but not saved work orders (eg. closed without saving). 

Kind regards

(CID:137725699)

[DCIM_Support]

Thanks Jef.  I always thought that if a work order was started but then closed - or DCO closed without saving - then a work order number would not be assigned.  I only though work order numbers were assigned at the point of 'save'.  Therefore there should not be 'reserved' numbers?

(CID:137725794)

[DCIM_Support]

Hi Nigel,

You are most welcome - behind the scenes creating a work order initiates "taking/reserving" a work order number. Reserved number can/may be released if not used, however not releasing the number may also be expected specially in a multi-user environment.

Kind regards

(CID:137725806)

[DCIM_Support]

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