delete network connection

[DCIM_Support]

for some reason i have a network connection that i cant delete.

I can see the connection at the "network cable browser" but not on the map.

When i enter the connection properties i get a "The currently displayed page contains invalid values" error

(CID:129413299)

[DCIM_Support]

Hi Eitan Nachman, thanks for posting. Let's hope you find your answer here. 

Kind regards Ditte

(CID:130091611)

[DCIM_Support]

Hi Eitan,

Wondering if it could be an option to delete the exiting model (server/switch/pp) and re-add it and then do the network connections.

I can also have a closer look at problem, if I may have a copy of the latest backup file. I will send you an invite from my =S= box shortly so the data (if you would) can be safely shared with me, thanks.

Kind regards

(CID:130092177)

[DCIM_Support]

The model is a optical patch panel. and i cant remove it because it has connection (the one i cant delete). very frustrating.

(CID:130092493)

[DCIM_Support]

Hi Eitan,

I've just resend invite (from my Schneider Electric box), so if you would share the data with me, then I will find out how we can resolve the issue. thanks.

Kind regards

(CID:130092866)

[DCIM_Support]

Hi, 

I uploaded the file.

(CID:130092927)

[DCIM_Support]

Hi Eitan,

I have re-checked my shared box folder (with you), it is still empty without any uploads,

Kind regards

(CID:130094020)

[DCIM_Support]

Please check now

(CID:130094102)

[DCIM_Support]

Hi Eitan,

Thanks, I will. Can you please also upload a screen capture illustrating the location of this patch panel and it's issue, thanks.

Kind regards

(CID:130094263)

[DCIM_Support]

I uploaded a capture.

(CID:130094266)

[DCIM_Support]

Thanks Eitan,

We are currently working on this and investigating the issue.

Kind regards

(CID:130095179)

[DCIM_Support]

Any news?

(CID:130096006)

[DCIM_Support]

Hi Eitan,

Sorry for the late update - we have located the cause of the problem, it appears that more than one connection is referencing to the same port(s). Our team is currently looking for a best possible solution that can be provided to you. Will get back to you as soon as we have the solution.

Kind regards

(CID:130096093)

[DCIM_Support · Accepted solution]

Hi Eitan, 

The solution will be specific to your setup and I have reached out to you per e-mail.

(CID:130681249)

[DCIM_Support]

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