dco server timing out

[DCIM_Support]

(CID:131960206)

[DCIM_Support]

Hi Kedibone,

Can you please add some description, screen captures, etc. to illustrate the issue, thanks.

Kind regards

(CID:131960234)

[DCIM_Support]

Hi Jef 

I have attached screenshots of the errors i got,kindly find the document

Regards

Kedibone

DCO.pdf

(CID:131960258)

[DCIM_Support]

Hi Kedibone,

There are some screen captures, but no descriptions. Apparently, as notification says, either the address specified is an invalid address, or the connection timed out. Enter a valid IP address, or increase the connection timeout (default 10 seconds) and try again:

Kind regards

(CID:131960371)

[DCIM_Support]

Hi Jef

The IP address in this instance is not a problem, When i try to ping the IP address i can be to to ping it, also on the Web Client i  can access with the IP Address. My main problem is when i start creating floor layouts/add groups and try to save the changes it does not save, and pops out the errors i have screenshot.

Kind Regards

(CID:131960388)

[DCIM_Support]

Hi Kedibone,

If you could provide the following data:

copy of the backup file

screen captures illustrating how to produce

client application.log file (located in C:\Users\\.isxo\8.x\Operations\application.log)

server logs (collected from server webmin interface > StruxureWare DC Operation > Download Log Files > Download log files)

then I will take look and see how it can be resolved.

I have send you an invite (from my =S= box) moment ago, so the data (if you would) could be shared safely with me, thanks.

Kind regards

(CID:131960624)

[DCIM_Support]

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