Need DDF file for Power Meter- RISH Master 3430 for DCE v7.5.0

[DCIM_Support]

Hi,

I made a device request last week and still have not heard back.

I need a DDF file for Power Meter, brand: RISH Master, model: 3430 for DCE v7.5.0

I had send the modbus registry details form and so please help in providing the DDF.

Thanks & Regards

Shemil

(CID:131960286)

[DCIM_Support · Accepted solution]

Hi Shemil,

The device support team is working on requests as quickly as possible. It usually takes 4 - 6 weeks, as stated in the Help Center http://sxwhelpcenter.ecostruxureit.com/devices.

Work is in progress to improve the process. We appreciate your patience in the meantime.

Best regards,

Jackie

(CID:131960599)

[DCIM_Support]

Hi Jackie,

Thank you for your reply and waiting for the DDF.

Best Regards

Shemil

(CID:131961012)

[DCIM_Support]

Hi Jackie,

Its been two months that I had send request for the DDF's and our project completion is on hold because of this.

Request was send for Power Meter Rish Master 3430

& Generator DSE 7320 MKII

 Appreciate your prompt reply.

Best Regards

Shemil

(CID:132663169)

[DCIM_Support]

Hi Shemil,

The device team is working diligently on fulfilling DDF requests. I'm sorry the time to fulfill has been a bit longer than expected. Based on the timeline, you should hear from the team in about a week.

Thank you for being so patient.

Best,

Jackie

(CID:132663256)

[DCIM_Support]

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