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connectivity issue netbotz 750 after upgrade

EcoStruxure IT forum

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connectivity issue netbotz 750 after upgrade

This question was originally posted on DCIM Support by Miguel angel solans on 2019-11-07


After upgrade netbotz 750 to fw 5.1.0.31 can't connet to it, i  have reset nb750 after upgrade but the issue persit. How can solve that issue?

(CID:151063792)

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Re: connectivity issue netbotz 750 after upgrade

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-11-08


Dear Miguel,

Are you able to ping the IP address of NBRK0750 appliance? 

Are you not able to access the web UI? do you see any error message when you are trying to access the web UI?

If your web browser does not show the user name and password login prompt and it just hanged, then try the below k-base document recommendation and see if it helps. 

https://www.se.com/in/en/faqs/FA367623/

If it does not help, then I would suggest try resetting the appliance to factory defaults and see if you are able to re-configure the appliance and access the web UI as described in the below k-base.

https://www.schneider-electric.com/en/faqs/FA370681/

Please let me know if there is any further query. 

Regards,

Bala

 

(CID:151063958)

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