DCO multi user fail to save/lost work

[DCIM_Support]

Hi,

We have experienced an issue where multiple users are working on the system, users are not working on the same/related items, however no matter the frequency of saving, some work appears to be lost/saved over when the work is revisited.

This has been reported by several users all of the same site, we understand the restrictions around not working on items with the same power/same devices, this issue is occurring over items which are totally unrelated.

Thanks in advance

(CID:151063851)

[DCIM_Support]

Hi Amanda,

In general, If you/user and another user(s) simultaneously modify the same equipment, you will be prompted with a multi-user conflict warning in the StruxureWare Data Center Operation client. The user who saves his changes the last will lose his changes.
Tip: If you are working in StruxureWare Data Center Operation simultaneously with other users, save your changes frequently. This will reduce the amount of changes lost in case of a multi-user conflict.

However, to be able to investigate the reported issue, it would be great if we could have the following data:

1. Description and screen capture of the tasks, the affected users doing
2. Screen captures of the notification or error messages displayed for the affected users
3. client application.log files from the affected users 
   (look for C:\Users\\.isxo\\Operations\application.log)
4. make a note of the time/date when the issue happens/happened for those users, so it can be tracked in log files.
5. copy of the DCO backup file
6. DCO server logs
   (can be collected from web-client, Administration > Download log files)

I will send you an invite to my =S= shortly, so the data safely can be shared with me, thanks.

Kind regards 

(CID:151064054)

[DCIM_Support]

Thanks Jef, we are in the process of collecting the required information to send over to you for further investigation.

Best Regards

Amanda

(CID:152076759)

[DCIM_Support]

Hi Amanda,

Okay, thanks.

Kind regards

(CID:152077127)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.