connecting DCE to Portal

[DCIM_Support]

I have problems to connect DCE to Portal. I've connected DCO without problem but DCE show me an error saying "Add adapters in the control panel"

I've created both connections DCE and DCO and I don't know what is the problem.

Any suggestion?

Regards,

Enric

(CID:104173995)

[DCIM_Support]

Hi Enric,

As you may noticed, the error message is talking about the connection to the StruxureWare systems , in this case DCE. Apparently this is a connection issue, so I would basically suggest the following verification's:

1. verify if the DCE user credentials are correct (DCE as a service provider). (ex: can be tested via DCE client software).

2. verify if your DCE is reachable from the Portal server. (ex. from the Portal workstation test the connection by using a web browser and/or DCE client software). I believe port 80 must be supported between the Portal and DCE server.

3. In the DCE portlet configuration/Preferences, verify if your DCE server is listed, you might need to re-select (the DCE server) and "Save".

Hope this helps,

Kind regards

(CID:104174102)

[DCIM_Support]

Hi Jef,

I've done the verifications you have suggested, all are right and the problem is happening again. I cannot retry data from DCE. From DCO I can.

Regards,

Enric

(CID:104174230)

[DCIM_Support]

Hi Enric, What is the version of your Portal and DCE? Can you please collect the following Portal log files: C:\Program Files \ StruxureWare Portal \ tomcat-7.0.27 \ logs C:\Program Files \ StruxureWare Portal \ logs C:\Program Files \ PosgreSQL \ 9.1 \ data \ pg_log and share with me, thanks. I will send you an invite to my =S= box shortly. Kind regards

(CID:104174276)

[DCIM_Support]

Hi Jef,

The Portal version is 1.3.1 and DCE version is 7.2.6

Now I've put the logs into your box.

Regards,

Enric

(CID:104174383)

[DCIM_Support]

Hi Enric, Many thanks - I will get back to you as soon as possible. Kind regards

(CID:104174492)

[DCIM_Support]

Hi Enric, Thank you for providing the log files. According to the logs it seems the Endpoint URL is not defined for your DCE (as the service provider) in Portal. Here is some lines showing the error message: ServiceProvider = StruxureWare Data Center Expert, Adapter = com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter 11:17:56,007 ERROR [DataCenterRequestAdapterExceptionHandler:58] no endpoint set com.schneiderelectric.liferay.ws.request.impl.DataCenterRequestAdapterException: no endpoint set at com.schneiderelectric.liferay.ws.request.impl.CXFRequestAdapter.getEndpoint(CXFRequestAdapter.java:140) at com.schneiderelectric.liferay.ws.request.impl.CXFRequestAdapter.getCXFWebServiceStub(CXFRequestAdapter.java:43) at com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter.getAlarmsWebService(DataCenterExpertRequestAdapter.java:210) at com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter.getAlarms(DataCenterExpertRequestAdapter.java:267) at com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter.access$500(DataCenterExpertRequestAdapter.java:50) at com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter$6.getJSON(DataCenterExpertRequestAdapter.java:116) at com.schneiderelectric.liferay.ws.request.impl.DataCenterExpertRequestAdapter.getJson(DataCenterExpertRequestAdapter.java:190) at com.schneiderelectric.liferay.ws.service.PortletDataService.processRequests(PortletDataService.java:124) at com.schneiderelectric.liferay.ws.servlet.WebServicesCallAggregationServlet.doGet(WebServicesCallAggregationServlet.java:56) at com.schneiderelectric.liferay.ws.servlet.WebServicesCallAggregationServlet.doPost(WebServicesCallAggregationServlet.java:76) at javax.servlet.http.HttpServlet.service(HttpServlet.java:641) at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) - I was wondering how you have configured the endpoint (for DCE), can you share screen captures? However, you might want to verify and/or re-enter the endpoint settings for your DCE, and see if that helps. Kind regards

(CID:104175034)

[DCIM_Support]

Hi Jef,

I still have the same problem.

Attached you can find some screen captures.

Regards,

Enric

(CID:105457544)

[DCIM_Support]

Hi Enric, From your Portal server/workstation, can this DCE user ("portal") run DCE client software and connect to the server (DCE)? specially when using the port 80? I need your answers plus the following Portal log files: C:\Program Files \ StruxureWare Portal \ tomcat-7.0.27 \ logs C:\Program Files \ StruxureWare Portal \ logs C:\Program Files \ PosgreSQL \ 9.1 \ data \ pg_log I will shortly re-send you the url for my =S= box, to upload and share the logs with me, thanks. Kind regards

(CID:105457555)

[DCIM_Support]

Hi Jef,

The connection to DCE with user portal from Portal server desktop has been successful.

I've uploaded the requested logs to the box.

Regards,

Enric

(CID:105457679)

[DCIM_Support]

Thanks Enric, I will get back to you as soon as possible. Kind regards

(CID:105457680)

[DCIM_Support]

Hi Jef, it seems I currently also have the same type of issue on a customer site. The link to DCE is actually working (sensor portlets are accepted), but the message "add adapters in the control panel will appear when configuring the Alarm portlet.

Screen Shot.docx

(CID:105457722)

[DCIM_Support]

Hi Francois, Many thanks for sharing, It seems strange that the alarms portlet is not working if the sensor portlet is working. Perhaps in some point the added DCE as an endpoint had not been responding, so you might want to delete the DCE as endpoint and then re-add it. In general it would be good idea to start with a new Question, then each case may contain specific customer issue, details and information (such as log files). And this is also to make sure that each case is properly answered, thanks. Kind regards

(CID:105457796)

[DCIM_Support]

Hi Enric ( Enric Climent ) I have studied the latest logs, but the error messages still complaining about the "no endpoint set" for your DCE as a service provider. You might want to try to re-add the server, so I would suggest testing the following: Remove/delete the DCE from Portal server. Add DCE as a service provider by using a diffident "User Name" (with administrator privileges/rights) Note: before configuring your DCE as the endpoint, on the Portal workstation via a browser verify if the new DCE user can access the DCE dashboard page (eg. http:// address>, and then you will be asked for entering the user name and password.) Kind regards

(CID:105457930)

[DCIM_Support]

Hi Jef,

I've removed and added again the DCE server and now it's working well.

Thanks for your support.

Regards,

Enric

(CID:105458132)

[DCIM_Support]

Hi Enric, You are welcome, that's a very good news, many thanks for sharing. Kind regards

(CID:105458135)

[DCIM_Support]

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