cannot start SWO client with remote connection

[DCIM_Support]

Hello,

I'm trying to connect to SWO with a remote connection and the client always is stopped when is loading base model services. How can I solve this problem?

Regards,

Enric

(CID:105458472)

[DCIM_Support]

Hello Enric, Can you please provide the client and application logs to investigate your concern? Thanks Victor

(CID:105458474)

[DCIM_Support]

Hi Victor,

Where can I find the application logs? I cannot find them.

Regards,

Enric

(CID:105458578)

[DCIM_Support]

Hello Enric, Both the client and application logs can be found in the directories below Client C:\Users\\.isxo\\Operations\.metadata Application C:\Users\\.isxo\\Operations\ Thanks Victor

(CID:105458573)

[DCIM_Support]

Hello Enric,

Based on the logs it would appear that the client is not able to download needed files from the server over the network. 

!ENTRY com.apc.dcoverview 4 0 2015-12-17 16:02:28.427
!MESSAGE Error creating startup input (loading)
!STACK 0
com.apc.dsmf.client.webservices.event.QueueRemoteEventException: Unable to subscribe for events. This is likely due to a network issue.

I would recommend that the customer verify that the ports that are indicated in the URL below are open over VPN. 

StruxureWare Data Center Operation Network Firewall Port Details

Thanks 

Victor 

(CID:105458484)

[DCIM_Support]

Thanks Victor,

I'll talk with the customer to check that.

Regards,

Enric

(CID:105458504)

[DCIM_Support]

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