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cannot start SWO client with remote connection

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cannot start SWO client with remote connection

This question was originally posted on DCIM Support by Enric Climent on 2015-12-17


Hello,

I'm trying to connect to SWO with a remote connection and the client always is stopped when is loading base model services. How can I solve this problem?

Regards,

 

Enric

(CID:105458472)

6 Replies 6
DCIM_Support
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Re: cannot start SWO client with remote connection

This comment was originally posted on DCIM Support by VSales on 2015-12-17


Hello Enric, Can you please provide the client and application logs to investigate your concern? Thanks Victor

(CID:105458474)

DCIM_Support
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Re: cannot start SWO client with remote connection

This comment was originally posted on DCIM Support by Enric Climent on 2015-12-17


Hi Victor,

Where can I find the application logs? I cannot find them.

Regards,

 

Enric

 

(CID:105458578)

DCIM_Support
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Re: cannot start SWO client with remote connection

This comment was originally posted on DCIM Support by VSales on 2015-12-17


Hello Enric, Both the client and application logs can be found in the directories below Client C:\Users\<user_account>\.isxo\<client_version>\Operations\.metadata Application C:\Users\<user_account>\.isxo\<client_version>\Operations\ Thanks Victor

(CID:105458573)

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Re: cannot start SWO client with remote connection

This answer was originally posted on DCIM Support by VSales on 2015-12-17


Hello Enric,

Based on the logs it would appear that the client is not able to download needed files from the server over the network. 

!ENTRY com.apc.dcoverview 4 0 2015-12-17 16:02:28.427
!MESSAGE Error creating startup input (loading)
!STACK 0
com.apc.dsmf.client.webservices.event.QueueRemoteEventException: Unable to subscribe for events. This is likely due to a network issue.

 

I would recommend that the customer verify that the ports that are indicated in the URL below are open over VPN. 

StruxureWare Data Center Operation Network Firewall Port Details

 

Thanks 

 

Victor 

 

(CID:105458484)

DCIM_Support
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Re: cannot start SWO client with remote connection

This comment was originally posted on DCIM Support by Enric Climent on 2015-12-17


Thanks Victor,

I'll talk with the customer to check that.

Regards,

 

Enric

 

(CID:105458504)

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🔒 Closed

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