Why do 3d view close?

[DCIM_Support]

Hi

when I go into 3D view in Data Center Operations 7.4.5 on my Oracle VM Windows 7(64bit)

it instantly close the application without any error message or warning

is there any error log i can troubleshoot in?

(CID:96043808)

[DCIM_Support]

Hi Steffan,

3D view performance is mainly related to the system specifications. Check if you meet them:

http://dcimsupport.apc.com/display/SWDCDOC/Specifications+and++Guidelines+for+Server+Installations?q...

It's recommended to have a 1GB graphic card installed on the server(resources of your VM) to experience acceptable performance of the 3D view & related features.

(CID:96043839)

[DCIM_Support]

okay i will have a look but i dont think i have permissions for it "Page level restrictions apply to this page. These restrictions limit access to specific users or groups."

(CID:96043844)

[DCIM_Support]

Hi Steffan, The client requirements can also be found here: http://dcimsupport.apc.com/display/UAOp74/System+Requirements#SystemRequirements-ClientMinimumRequir... The problem you experience seems to be related to the graphic card driver being used. Once in a virtual machine however we would expect to use software rendering instead of hardware rendering. The situation you describe however indicates the software rendering is not starting properly. Please share your application.log file found on your client pc in the folder C:\Users\\.isxo\7.4.x.x.x\Operations\application.log for us to further investigate the problem.

(CID:96043869)

[DCIM_Support]

2015-04-15 12:51:28,911 INFO [com.apc.sma.client.Application] (ModalContext) Logging client log to C:\Users\slund\.isxo\7.4.5-38793-b7a4aa\Operations\application.log 2015-04-15 12:51:28,913 INFO [com.apc.sma.client.Application] (ModalContext) Using log levels: Eclipse log level: WARN, Application log appender level: INFO, Analytics appender level: WARN 2015-04-15 12:51:28,952 INFO [com.apc.sma.client.Application$EclipseToLog4jLogListener] (ModalContext) JVM args: [-Xms256M, -Xmx768M, -XX:+UseConcMarkSweepGC, -XX:+CMSIncrementalMode, -XX:+CMSIncrementalPacing, -XX:MaxPermSize=256M, -XX:+HeapDumpOnOutOfMemoryError, -Dfile.encoding=utf-8, -DbuildType=Release, -Dosgi.bundlefile.limit=0, -DsyncProduct=OPERATIONS, -Dosgi.nls.warnings=ignore] [org.eclipse.core.runtime] 2015-04-15 12:51:29,008 INFO [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Logging in to swops001:443 [org.eclipse.core.runtime] 2015-04-15 12:51:29,113 WARN [org.apache.commons.httpclient.HttpMethodBase] (main) Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended. 2015-04-15 12:51:30,953 INFO [com.apc.sma.client.Application$EclipseToLog4jLogListener] (ModalContext) Set org.lwjgl.librarypath to C:\Program Files\StruxureWare Data Center Operation 7.4.5\application\plugins\org.lwjgl_2.8.5.v20121104-2022\native\windows [org.eclipse.core.runtime] 2015-04-15 12:51:32,158 INFO [com.apc.sma.client.Application] (ModalContext) Running server version 7.4.5.38793 (Release) 2015-04-15 12:51:32,158 INFO [com.apc.sma.client.Application] (ModalContext) Client cache under: file:/C:/Users/slund/.isxo/7.4.5-38793-b7a4aa/Operations/ 2015-04-15 12:52:07,137 WARN [com.apc.config.impact.impl.cfg.ImpactConfigurationServiceImpl] (Model Thread 0) No such profile Default. Has com.apc.config.impact.cfg.ImpactConfigurationBootstrapper been called? Anyway, creating now. 2015-04-15 12:52:26,440 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Part already exists in page layout: com.apc.isx.advisor.ui.PlacementAdvisor. [org.eclipse.core.runtime] 2015-04-15 12:52:31,267 WARN [com.apc.dcoverview.WorkbenchStartupServices] (main) User do not have access to any location (to use for the initial editor view) 2015-04-15 12:52:43,245 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Invalid preference page path: Web Browser [org.eclipse.core.runtime] 2015-04-15 12:52:43,246 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Invalid preference page path: Network Connections [org.eclipse.core.runtime] 2015-04-15 12:52:52,404 INFO [com.apc.threedengine.eclipse.view.ThreeDControl] (main) Creating LWJGL Canvas

(CID:96043900)

[DCIM_Support]

After reinstalling Oracle VM VirtualBox Guest Additions with Direct3D Support it now works

(CID:96043953)

[DCIM_Support]

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