Updated authentication method on https://struxureon.com/manage : only SMS authentication available?

[DCIM_Support]

Hi support,

I already know about Updated authentication method on struxureon.com/manage portal. When I first logged in to the above portal from all of the listed authentication methods, I chose a convenient SMS method for me.

But the problem now is that when I try to authenticate with the above portal, I immediately get SMS authentication. I.e., after entering the my login and password, I'm immediately prompted to enter a 6-digit verification code from the SMS. And now I can not choose authentication using QR code or Google, Duo, Auth0 or other authentication.

Is this a bug? What is the problem here?

Very thanks for the support.

(CID:129411374)

[DCIM_Support]

I think the question would be how does a user change their authentication method after their first setup? i.e from SMS to google authenticator etc.

Would be good to have this option under the user setting or profile.

(CID:129411413)

[DCIM_Support]

Dear Christopherus Laurentius and support team,

This is true, but in my opinion, the choice of the authentication method should always be available. Otherwise it will be impossible to perform authentication in principle, as in my case: the portal prompts me to enter a 6-digit verification code from SMS, which I physically can not read. I hope I clearly explained?

Very thanks for the suppport.

(CID:129411512)

[DCIM_Support]

>>the choice of the authentication method should always be available.

Yup, agreed with you, which is why I am suggesting that option to be available for user to adjust themselves.

>.Would be good to have this option under the user setting or profile.

Let's see what the team have to say.

(CID:129411518)

[DCIM_Support · Accepted solution]

Hi spezialist

As you mentioned, currently, the option to go back to choosing a different authentication mode is not there after you have chosen SMS as the authentication mode. 

If you wish to change authentication mode then I can reset your multi factor setup and you can start afresh and choose the authentication mode other than SMS. Let me know your email id that you use to login to  – struxureon.com/manage 

Regards

Tashi

(CID:129412044)

[DCIM_Support]

Dear Tashi Wangdi,

Ok, thanks for the clarifying answer.

Yes, I want to try other authentication methods, different from SMS. Therefore, I privately sent you my e-mail ID to reset the authentication method.

In addition, I very much hope, that soon this problem will be fixed, since it is very inconvenient to always ask for help to support team, to reset the authentication method.

Very thanks for the support.

(CID:129412050)

[DCIM_Support]

spezialist 

I have reset the multi factor for you. Please try now. 

(CID:129412046)

[DCIM_Support]

Dear Tashi Wangdi,

Ok, thanks, I was able to authenticate using the QR code.

Thanks for the support, you can close this support request 😀.

(CID:129412054)

[DCIM_Support]

The option to change authentication method is already added to the backlog and we will begin working on that feature and other self service settings in relation to user shortly.

(CID:129412058)

[DCIM_Support]

Dear Tashi Wangdi,

Can you reset the multi factor for my ID again?

Since, due to the problem described in topic , I still can not perform authentication on the management portal (only Use the recovery code helps). I'm currently using the mobile application v. 1.0.47 for Android OS, but this does not solve the problem ☹️.

Very thanks for the support.

(CID:132651287)

[DCIM_Support]

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