Update gateway failure

[LKMC]

Hello!  We are looking for a solution to manually upgrade our gateway as it is failing OTA.  Is this a possibility and if so, are there any instructions on doing so?  

Thanks!

[JLehr · Accepted solution]

Hi @LKMC,

If you installed the Gateway software on a computer and it is a minimum of version 1.6:

1. Log in to IT Expert.
2. Go to Administration > Gateways.
3. Click Download Gateway software.
4. Run the installer.

See Updating the Gateway to the latest version

If you have a Gateway appliance, updates are no longer supported.

See Replacing your Gateway appliance

Best,

Jackie