Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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You'll have to discuss this with tech support directly. There should be a way to get the capturelogs if you are able to either have an SE rep on-site or if tech support is allowed a remote session to gather these logs using root access to the server which is not available to customers.