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Unable to create new DCO user account without an e-mail address
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This answer was originally posted on DCIM Support by Jef Faridi on 2017-10-13
Hi Thomas,
We can add users without email verification's, but we need to enter an email address anyway (it can be a virtual email address if you wish). As illustrated, I have created a user with virtual/not existing email address (in this example, the DCO server dose not have connection/configuration to any email server either):
Kind regards
This comment was originally posted on DCIM Support by Jef Faridi on 2017-10-13
Hi Thomas,
You are welcome - (choice/option with "Auth server" requires if already an authentication server is configured, otherwise we can only add local user), you might want to check/verify if your login has the admin rights (in particular the administration of user rights and authentication servers):
Furthermore, if you do not use an email service/server, then verify if the e-mail settings are cleared (via desk-top client, System Setup > E-mail Settings):
Assuming your DCO version is 8.1 (otherwise it is highly recommended to be upgraded).
Kind regards
This comment was originally posted on DCIM Support by Thomas Brady on 2017-10-14
Verified e-mail settings disabled. Verified admin account all permissions and equipment selected. There were no user groups, so I created an Administrator group, added the admin account and made sure all permissions remained correct. Still unable to create account without e-mail verification. I added a few pictures. Hope it helps. I still don't have the two options you display on account creation.
This comment was originally posted on DCIM Support by Jef Faridi on 2017-10-16
Hi Thomas,
Many thanks for your comments and shared images.
Having an email address in your user account will have no influence when you are adding a new user, but according to your screen capture it seems somehow you have an SMTP server configured in the setup:
Since it is unable to send an email to this new user (arrow 1), plus the fact that it should generate password (arrow 2) that should be emailed to new user.
You might want to re-try adding a new user, but this time without the "Generate password" option:
The two options in my previous capture (eg. adding either local user with Operation or remote user using an Auth. Server) is due to the fact that I had basically an authentication server configured in my test setup. Here is an illustration/capture without any authentication server and without SMTP server configured (in my setup):
Access to "Planning IT Change and Work Orders" requires Change license (additional module) installed, otherwise its features will not be enabled.
As mentioned, it seems somehow you have an SMTP server configured (perhaps not cleared/disabled), I can have a look at your setup (backup file) if it's okay with you? ( I will send you an invite to my =S= box, so the data safely can be share with me), thanks.
Kind regards
This comment was originally posted on DCIM Support by Jef Faridi on 2017-10-19
Hi Thomas,
My apologies! Sorry for the confusion, it should have been SMTP sever (and not snmp, I have corrected my previous answer).
Based on the description, when creating a new user I would expect to see something like this for your setup:
Otherwise, I guess somehow you might have an E-mail Settings configured in the setup (and I'll gladly have a look if it is authorized to be shared with me), thanks.
Kind regards
This comment was originally posted on DCIM Support by Thomas Brady on 2017-10-21
Is there another way to check e-mail settings other than through "system setup / e-mail settings"
It shows blank and displays as disabled.
I double checked the DCE and no smtp settings there as well, I even cleared them just in case. To save the size of our back-up I was thinking about making a current save, then I could delete all global assets for another save file. Then restore from the first. This would give me a much smaller back up file that would probably be allowed to send to you. Will have to check with the management if it could be authorized.
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