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Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450

Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450 

Hi There,

 

i have Multitech Modem USB MTC-H5-B03 and i connected this modem to Netbotz 0450 with USB cable but its not showing any thing in Advance View 4.6.2. Can Any One Help me sort this Out? 

Thanks 

(CID:133371649)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

Hi Nisar,

 

Good day!

 

The supported modems that can be used with Netbotz v3 (which includes Netbotz 450) are listed on the article from the link below:

http://www.apc.com/au/en/faqs/index?page=content&id=FA158359

 

Unfortunately, I do not see Multitech Modem USB MTC-H5-B03 on the list of supported modems. However, feel free to consider the modem models listed in the article to ensure its compatibility.

 

I hope this answers your question.

 

Regards,

 

Justine Chester

(CID:133371743)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

Dear Nisar Ahmed ,

Finally, make sure that this GSM/GPRS modem model is not supported, by viewing the logs of your NetBotz-450. To do this, go through the link http://NetBotz_address/pages/support.html and click on the logread button. In addition, you can use the modem diagnostics page  http://NetBotz_address/pages/modem.html .

Try and tell us please the result.

With respect.

(CID:133371787)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

Dear Nisar,

Please see my earlier post on the same modem issue which worked after we reset the netbotz appliance to factory defaults, and then re-configured the modem.

?

You can also follow my tip that I posted to make this work. Please follow the step by step instructions, and see if it helps.

regards,

Bala

(CID:133372805)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:34 AM

Hi Bala,
i tried resetting this netbotz 450 but now i am unable to detect any port even through console port i am unable to get into the 
device kindly assist me with a valid solution 
i appreciate your assistance 
thanks

(CID:133375845)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:33 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2024-04-04 03:33 AM

Dear Nisar,

Have you tried in resetting the Netbotz appliance to factory defaults by using the method described in the below K-base document?

http://www.apc.com/us/en/faqs/FA158175/

Did you try Method:2?

If so, you can follow the below K-base document instructions which has got procedure for restoring a NetBotz appliance to default due to unknown configuration issues or other unknown behavior on a NetBotz appliance.

http://www.apc.com/us/en/faqs/FA176133/

If you need quick help, you can also call in our customer care and find the contact details of customer care here.

I hope this helps. 

(CID:133375883)

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DCIM_Support
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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2023-10-22 04:07 AM

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Posted: ‎2020-07-04 09:44 PM . Last Modified: ‎2023-10-22 04:07 AM

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