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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-04 06:47 PM . Last Modified: 2024-04-04 11:25 PM
(CID:132651509)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
Please use the Device Support resource to download the correct DDF-file for your cooling device. I want to note, that more recently the process of querying DDF-files has changed for the better: now you can download the DDF-files you need without contacting the support team 😀.
In addition, as stated in the post , a very important resource is a http://webcard-it.schneider-electric.com/enterPanel.asp. Registration on the resource is free and can help solve the problems of connecting your Schneider Electric cooling device to a DCE-server.
If you have any further questions, please ask.
With respect.
(CID:132651688)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
Please use the Device Support resource to download the correct DDF-file for your cooling device. I want to note, that more recently the process of querying DDF-files has changed for the better: now you can download the DDF-files you need without contacting the support team 😀.
In addition, as stated in the post , a very important resource is a http://webcard-it.schneider-electric.com/enterPanel.asp. Registration on the resource is free and can help solve the problems of connecting your Schneider Electric cooling device to a DCE-server.
If you have any further questions, please ask.
With respect.
(CID:132651688)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Thank you very much, I knowed there were pages to download.
Best Regards
Andres Gonzales
(CID:132652383)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Hello again,
I was looking in the page but, I don't know which of equipment is for mi Air Condition UNIFLAIR-AMICO-MP40 DX.
When I added (uniflair_am_Amico_MP40_Controller), in the DCE not had any sensor and not showed me the option of Acept. The Air Condition model is: SDAV0601A.
(CID:132652377)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
When I added (uniflair_am_Amico_MP40_Controller), in the DCE not had any sensor and not showed me the option of Acept. The Air Condition model is: SDAV0601A.
This is because the zip-file you specified does not contain DDF-files, that is, you downloaded the Webpages for the pCOWeb controllers.
1. Try downloading and importing this DDF-file from the Device Support resource:
This DDF-file has name uniflair_am_IT_M_Controller_TS_SNMP.xml and its ddfversion is 2.
2. If this DDF-file does not suit you, then on the resource http://webcard-it.schneider-electric.com/enterPanel.asp you need to download the zip-file with bundle DDF-files:
In addition, there is also an e-mail where you need to go if you can not get a successful result with your cooling device.
Try and tell us please the result.
With respect.
(CID:132652473)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
In addition, I recommend that you update the DCE software to the latest version 7.5.0, since your version 7.2.0 is already very outdated.
With respect.
(CID:132652496)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
Tell us please, did you solve your problem or not?
With respect.
(CID:132653775)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Hi, yes I charged the file uniflair_am_IT_M_Controller_TS_SNMP, but I couldn´t see any sensor only communication sensor.
In addition I don´t update the version 7.5.0.
It´s necesary update the latest version, to see the sensors.
With respect
Andres Gonzales
(CID:132655197)
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Posted: 2020-07-04 06:48 PM . Last Modified: 2024-04-04 11:25 PM
Dear Andres Alfredo Gonzales De La Cotera Herrera,
Updating DCE software in this case will be useless.
Try to ask for help by e-mail, which is published on the resource http://webcard-it.schneider-electric.com/enterPanel.asp (see my screenshot below) for SNMP DDF support. Describe your problem in detail and you will be sure to help.
With respect.
(CID:132655483)
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Posted: 2020-07-04 06:49 PM . Last Modified: 2024-04-04 11:25 PM
@spezialist from where do you know that sdac0601A needs the ddf named uniflair_am_IT_M_Controller_TS_SNMP.xml ?
i'm looking for the ddf for SDCV0400A, i didn't found out how to get the right ddf?!?
(CID:132663246)
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Posted: 2020-07-04 06:49 PM . Last Modified: 2024-04-04 11:25 PM
Dear Brunner Ueli,
From your question:
...from where do you know that sdac0601A needs the ddf named uniflair_am_IT_M_Controller_TS_SNMP.xml ?
In this topic Andres Alfredo Gonzales De La Cotera Herrera has a cooling unit SDAV0601A. Since for this cooling unit, as it turned out, it is not easy to find the correct DDF-file, I recommended Andres Alfredo Gonzales De La Cotera Herrera for the final support to apply for an e-mail:
In addition, there is also an e-mail where you need to go if you can not get a successful result with your cooling device.
I and DCIM community are very interested to know if they could help Andres Alfredo Gonzales De La Cotera Herrera for the above-mentioned e-mail or not?
...i'm looking for the ddf for SDCV0400A, i didn't found out how to get the right ddf?!?
Good question 😀. On web-resource Device Support, the DDF-file for this cooling unit is not yet ready:
In this case, I would try to look for a DDF-file on a special web-resource http://webcard-it.schneider-electric.com/enterPanel.asp, and in case of its absence, ask for help by e-mail, which I mentioned above:
I hope this helps you. If you have any further questions, please ask.
With respect.
(CID:132663483)
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Posted: 2020-07-04 06:49 PM . Last Modified: 2023-10-22 04:07 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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