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The UPS device was detected but is not supported

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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The UPS device was detected but is not supported

This question was originally posted on DCIM Support by Morten Skjonhaug on 2018-12-18


Hi,

One of my customers get this message when he do a device discovery on the GW software installed on a server. The UPS is a 2 month old G5500 with internal batteries. 

Is this a known problem and if it is, when is the plan for support this ?

 

Best regards

Morten Skjønhaug

 

(CID:137726655)


Accepted Solutions
DCIM_Support
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Re: The UPS device was detected but is not supported

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-12-19


Dear Morten,

Galaxy 5500 UPS with AP9635 is very much supported on EcoStruxure IT Gateway. In order to discover Galaxy 5500 UPS NMC2 on EcoStruxure IT Gateway software, the Card must be configured with the UPS Serial Number and its configuration through Console mode or telnet. I have sent an email to you with the instructions as it must be followed by a certified Galaxy 5500 UPS FSR. 

Regards,

Bala

(CID:137726754)

See Answer In Context

5 Replies 5
DCIM_Support
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Re: The UPS device was detected but is not supported

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-12-19


Dear Morten,

Galaxy 5500 UPS with AP9635 is very much supported on EcoStruxure IT Gateway. In order to discover Galaxy 5500 UPS NMC2 on EcoStruxure IT Gateway software, the Card must be configured with the UPS Serial Number and its configuration through Console mode or telnet. I have sent an email to you with the instructions as it must be followed by a certified Galaxy 5500 UPS FSR. 

Regards,

Bala

(CID:137726754)

DCIM_Support
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Re: The UPS device was detected but is not supported

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-12-21


Morten Skjonhaug Hi Morten, were you able to discover Galaxy 5500 UPS on EcoStruxure IT gateway? Please share the result. Thanks for your update. 

(CID:137727735)

DCIM_Support
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Re: The UPS device was detected but is not supported

This answer was originally posted on DCIM Support by Morten Skjonhaug on 2018-12-27


Hi Balaraman,

 

Your solution worked perfectly. 

Thanks a lot for your help !

 

Best regards

Morten Skjønhaug

(CID:137728356)

DCIM_Support
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Re: The UPS device was detected but is not supported

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-12-27


Morten Skjonhaug  Hi Morten, I am glad that your issue is resolved. Thanks for the update. Happy Holidays!

Regards,

Bala

(CID:137728367)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.