StruxureWare Portal's webpage is not available

[DCIM_Support]

Hi 

After install Portal v1.3.2, there's nothing on Portal's webpage. Here's some screen shot.

When I open service.msc, can't start the "StruxureWare Portal" service.

Thanks

(CID:103585429)

[DCIM_Support · Accepted solution]

Hi Brenda,

As a quick test I would suggest to restart the workstation and wait a while (at least 15 min or so) and let the Portal services to start. Perhaps re-installation might also be an option to be tested.

However the most general contributing factors might be:

- Firewall, (might be preventing the installation or blocking ports)

- Following ports should not be blocked:  StruxureWare Portal using port 8080 (default) and postgreqsl using port 5432

- Antivirus, (might be preventing the installation or start of service(s))

- Virus scan tools: excluding the “portal” and “postgresql” installation folders may be required

- The following Portal related services must be running: : "postgresql" and "StruxureWare Portal"

Hope this help,

Kind regards

(CID:103585434)

[DCIM_Support]

Hi Jef, I turn off McAfee's firewall, then re-install , and start the portal service manually according the troubleshooting guide. It's working fine now. Thank you!

(CID:103585566)

[DCIM_Support]

Hi Brenda, Well done! many thanks for getting back and sharing the good news. Kind regards

(CID:103585576)

[DCIM_Support]

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