Smoke Sensor constantly reporting Smoke Detected

DCIM_Support · ‎2020-07-04

This question was originally posted on DCIM Support by guy_gadwa on 2018-01-15

We have a smoke sensor which was triggered but is still showing as Smoke Detected even though the smoke has definitely cleared. Is there a way to reset the sensor? It's the sensor in the integrated sensor pod. I have already rebooted the appliance, but the sensor still reports smoke detected. Would a firmware update help?

Currently running Firmware version 4.30 and User Interface Version 3.3.0

DCIM_Support · ‎2020-07-04

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-01-15

Hi Stephen,

You need to either reboot the appliance or disconnect and reconnect the smoke sensor. This was done by design as unlike an overtemp, it was felt that a smoke alarm needed direct attention and should not be just turned off.

Thanks,

Steve

See Answer In Context

DCIM_Support · ‎2020-07-04

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-01-15

Hi Stephen,

You need to either reboot the appliance or disconnect and reconnect the smoke sensor. This was done by design as unlike an overtemp, it was felt that a smoke alarm needed direct attention and should not be just turned off.

Thanks,

Steve

DCIM_Support · ‎2020-07-04

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.