Restore ISX Central 5.0 to 7.5

[DCIM_Support]

This question was originally posted on DCIM Support by Raza Khan on 2018-11-21

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Hello everyone,

There's a client recently added to our service contract, they have ISX Central 5.0 installed.

The problem is:

IP Address is lost.

User/pwd is lost.

Now I have two choices, try to find out its IP add & try to reset the pwd.

or should I just restore the ISXC wipe out any existing data, (they dont really care about it if they dont bother to keep the ip/credentials safe.)

What would you recommend me to do at this stage ?

my choice would be something quicker & easier without spending whole day.

[Also, they want to jump from 5.0 to 7.5. is it possible without spending hours of installing each upgrade one by one. ?]

Thanks in advance.

Regards,

M. Raza Khan

(CID:136644386)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-11-21

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Dear Raza Khan,

In my opinion, it is best to deploy a fresh installation the latest DCE-7.6.0 and start all over again 😀.

If the end customer has purchased additional DCE licenses for nodes, then they must be redeem and import in to DCE by contacting the =SE= local technical support service.

With respect.

(CID:136644402)

[DCIM_Support]

This comment was originally posted on DCIM Support by Raza Khan on 2018-11-23

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Hello Brother,

Well I have investigated & resolved the issue somehow, lets just close the issue for now.

if I dont want to perform a fresh install, how do I upgrade it to 7.x ?

or is it even eligible to be upgraded from 5.x to 7.x ?

Also, there's a problem.

ISXC 5.0 is showing over 15GB of surveillance data, but its not retrieving any clip from any of the cameras.

what am I missing here ?

I hope you have my solution.

Thanks & Regards,

Raza Khan

(CID:137103029)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-11-23

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Dear Raza Khan,

From your question:

if I dont want to perform a fresh install, how do I upgrade it to 7.x ?

or is it even eligible to be upgraded from 5.x to 7.x ?

Unfortunately, this is a lengthy process, that has been repeatedly described here.

In short, you need to perform a long chain (up to ten iterations) consecutive upgrades from lowest version to the highest version. At the same time, it is highly desirable to perform a full backup of the DCE-server at each iteration of the upgrade. To obtain all versions DCE software necessary for upgrading, you must contact =SE= local technical support and have valid software support contract.

ISXC 5.0 is showing over 15GB of surveillance data, but its not retrieving any clip from any of the cameras.

what am I missing here ?

If your ISXC 5.0 is used for video surveillance, but you cannot retrieve video clips, then perhaps the ISXC-server has problems... In general, 15GB of data is not such a large amount. It seems to me, that if you lose this data, you will not lose anything 😀. In any case, you should specifically discuss this with the end customer.

In addition, you and the end customer must know, that your ISXC 5.0 is retired software, and there is no technical support for it from =SE=. This means, that now you will not be able to contact =SE= local technical support with a request to solve the above mentioned problem with your retired ISXC 5.0 (even if you have  valid software support contract).

If you have more questions, please ask.

With respect.

(CID:137103083)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-09

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Dear Raza Khan,

Tell us please, did you solve this question or not?

With respect.

(CID:137109263)

[DCIM_Support]

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